GoSquared Reviews

Pros

For me, it doesn't matter what I like because I can't use the software. After I paid, they required me to contact customer service to use the product but customer service does not exist.

Cons

The company has made it difficult for me to upgrade or even use the plan because I have to contact their customer service which does not seem to exist. Even after paying, they take away features until I contact support and customer service still does not respond.

Pros

The software allows SMEs and larger corporations to build relationships with particular groups of individuals. I love how it integrates with Zapier. The CSR team has terrific product knowledge which makes it easy for even a novice like me to navigate the product. If you want an easy CRM system that helps build relationships with your clients, get yourself it.

Cons

I would like better WordPress integrations so we can connect more personalized elements.

Pros

As a chat system, it works great for me because it allows me to contact clients back once the chat is closed. It also allows supervisors to jump into the chat when help is needed.

Cons

There is nothing I can think of although I do find it a little expensive.

Pros

Installing it was really easy for me and it has a great interface that I can fully customize.

Cons

Being able to connect it to a database would be useful for me so I could use it as a forensics tool.

Pros

I find it powerful and very easy to set up. It allows me to drill into and analyze website traffic by source, region, pages and social content through a summarized dashboard that provides value not just for marketing teams but for key stakeholders throughout the organization.

Cons

Although it is powerful and simple, I noticed some strange differences between the total visitor numbers and Google Analytics that we could never fully reconcile. Aside from that, it is a great premium product when I need to get answers quickly.

Pros

Simplicity, performance and integration services are what I like most. It also provides excellent and friendly support and services. GS gives us great tools for learning more about customers, along with a simple interface, great dashboards and plug-ins. We recommend GS as an add-on to all our accounts.

Cons

For enterprise clients, I would like to see more white-label and multi-tenant features. Other than that, I can't think of many cons.

Pros

It provides historical and real-time website analytics that I find easy to understand and filter through. Their support team is super responsive and great to work with.

Cons

Pricing can become expensive for me especially when I start enabling some of the newer features. The quality of service is better than competitors but the pricing is also much higher.

Pros

Analytics are the best I have ever seen. We can get information about our website activity in real time which has allowed us to adjust our activity. The chat feature has also helped us generate new customers easily.

Cons

There is nothing I dislike about it.

Pros

I like how easy it is to access the data and how attractive the presentation is. With a single click, I can see the key information at a glance. Many websites over-complicate things making it hard for users to find what they need. It keeps things simple, allowing me to get the essential numbers in seconds.

Cons

I don't have any major criticisms. If I had to be picky, I would say the design of the time-series graphs could be improved.

Pros

The product is very easy for me to set up and use. We use it to track website and web app traffic, use the chat functionality, engagement time and more. The dashboards look great and are easy for me to understand.

Cons

Nothing comes to mind that I dislike.