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Overview
GotLiveChat provides real-time website live chat for customer support and sales, with an intuitive operator console, proactive chat invitations, and visitor analytics; although some users report occasional technical glitches and limited customization, responsive support and easy setup keep interactions efficient. Overall, it suits fast-paced support teams.
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Starting Price
$9.95
/month
GotLiveChat Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
What Is GotLiveChat?
GotLiveChat is a cloud-hosted live chat platform that connects website visitors with support or sales agents in real time. Designed for small and mid-sized businesses, it offers an operator console for managing multiple conversations, proactive chat invitations to engage visitors, canned responses to shorten reply times, and visitor tracking with analytics to help teams prioritize and resolve important inquiries quickly.
GotLiveChat Pricing
The vendor offers the following pricing plan:
- Hosted Chat: $9.95/month
Disclaimer: The pricing is subject to change.
GotLiveChat Integrations
Who Is GotLiveChat For?
GotLiveChat is well-suited for a wide range of industries and sectors, including:
- E-commerce
- Web hosting
- IT services
- Education
- Financial services
- Automotive
- Retail
Is GotLiveChat Right For You?
If your website struggles to convert visitors or to respond promptly to customer inquiries, GotLiveChat addresses those problems by enabling immediate, contextual conversations and proactive outreach. Its strengths — an operator console, proactive invites, and visitor analytics — suit e-commerce and service sites that need fast lead qualification and issue resolution. Security features like encrypted chats are noted in product listings.
Still doubtful if GotLiveChat software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
GotLiveChat Features
Operator Console
A web-based operator console centralizes multiple active conversations and displays visitor context so agents can triage and respond efficiently. By consolidating chats in one interface, agents reduce response time and maintain conversation history for follow-ups and consistent support.
Proactive Chat Invitations
Proactive invitations let the platform send pre-defined messages to select visitors based on behavior or pages viewed. This feature helps initiate timely conversations with potential buyers or visitors showing purchase intent, increasing engagement and the chance to convert casual visitors into leads.
Visitor Tracking And Analytics
The system collects visitor metadata (location, referrer, pages viewed) and provides analytics on chat volume and agent activity. Teams use those insights to prioritize high-value visitors, measure staffing needs, and refine outreach strategies to reduce ticket resolution time.
Canned Responses And Offline Messages
Pre-built canned responses reduce repetitive typing and speed replies for common queries, while offline messaging lets visitors leave a retrievable message when agents are unavailable. This combination maintains continuity of service and ensures inquiries aren’t lost outside business hours.
Pros And Cons of GotLiveChat
Pros
Provide an easy-to-use operator console
Support proactive chat invitations for engagement
Offer responsive customer support and resources
Cons
Limited automation and customization options
Occasional technical glitches or chat hangs
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Frequently Asked Questions
What types of GotLiveChat price plans are available?
.The vendor offers a single pricing plan: Hosted Chat at $9.95/month. Contact us to request a personalized GotLiveChat cost quote based on your institution's requirements.
Does GotLiveChat offer an API?
No, GotLiveChat does not offer an API.
What level of support does GotLiveChat offer?
The platform provides support via chat and phone, plus help guides and video tutorials.
Does GotLiveChat have a mobile app?
No, the software does not have a dedicated mobile.
What language does GotLiveChat support?
The software supports English only.
Who are the typical users of GotLiveChat?
Typical users include e-commerce, web hosting, IT services, education, financial services, automotive, and retail businesses.
What other apps does GotLiveChat integrate with?
The vendor has not provided specific information regarding the software’s integration capabilities.