Growave Reviews

“Competitive pricing”

Pros

Customer support has been excellent, the pricing is very competitive compared to other options and the feature set is quite solid. Having reviews, loyalty and wishlist tools combined in a single app is really convenient.

Cons

There are still a few features available on other platforms that it doesn't offer like full native Google integration but it balances that out well in other areas and with much more reasonable pricing.

“Top-tier support”

Pros

Getting the features up and running was really simple and our customers have already been loving them just two months after implementation. Whenever anything comes up, the support team has been amazing, I know I can even send an email on a Sunday night and still get a reply within a few hours. You're absolute stars. Thank you for everything :)

Cons

I really haven't run into many problems with it aside from the usual early-stage hiccups and the process of learning how everything works. Honestly, it has been one of the best investments we've made as a company for our digital presence.

“Outstanding support all the way”

Pros

Right from onboarding through post-launch, their customer support has been exceptional. Whenever any questions came up, they were quick to respond and always ready to help at a moment's notice.

Cons

I can't think of any downsides at the moment.

“Wonderful team”

Pros

Excellent extension backed by amazing support and an equally wonderful team!!!

Cons

Honestly, I was happy with everything, nothing to report.

“Love the service and support”

Pros

Everything about them has been great, from the features they offer to the way customer support handles things.

Cons

No app is ever completely perfect but this one is about as close as it gets right now.

“Friendly and well-trained support team”

Pros

Whenever I reach out, their support team gets back to me within about an hour and a lot of the time the issue is already fixed just as fast. They're consistently friendly, helpful and genuinely pleasant to deal with every single time.

Cons

It is a bit pricey and the cost has doubled since I first started using it. Still, with the level of support they provide and the ongoing improvements they continue to make, I'd say it's worth paying for overall.

“Fantastic customer support”

Pros

One of the best parts has been the customer service. Huge thanks to the whole team for everything they've done to help me out.

Cons

At the start, I had to contact customer support quite a few times. Still, they were always happy to assist and never seemed bothered by it.

“Easy to get the hang of”

Pros

Switching to it has been a fantastic move for us. Our rep is incredibly responsive and even outside business hours, the chat feature makes it simple to reach a customer service representative. The platform is simple to understand and we've saved a lot of money by using it for loyalty, wishlist and reviews.

Cons

No complaints at all , they've been amazing and I really enjoy working with their team.

“Exactly what we needed”

Pros

After trying to keep our mobile design as clean as possible, anything with a pop-up widget was immediately off the table. That basically narrowed our choices to Loyalty Lion or Growave for a loyalty points app that could live on its own dedicated page or menu. Growave ended up being exactly what we needed. It runs fully off-site and doesn't require installing code which worked perfectly for our setup. We also needed a lot of design adjustments, including changing the colors of nearly every text and background element in the app. If it had been handled on the Shopify side, I probably could have done it myself but instead I reached out to their team and they took care of every requested change incredibly quickly, pretty much the same day. Considering how affordable the app is, they really went above and beyond. For a fraction of what the bigger loyalty apps charge, you get rewards, reviews, wishlist and social login all bundled together for a very low monthly cost based on order volume. Between the app quality and the support behind it, the value is honestly hard to beat. I highly recommend Growave and fully expect to keep using it as our store continues to grow. Huge thanks to the team!

Cons

I genuinely haven't run into any downsides. Growave solved the issues we had and even delivered more than we expected.

“All-in-one system”

Pros

Having five apps combined into one is pretty incredible. At SWIFF, we currently use four of them, rewards, referrals, Instagram and reviews and each one has been genuinely useful. It's helped us bring several parts of the business together in one place which matters a lot since referrals and word-of-mouth play a big role in our product. Being able to reward customers for those actions gives everyone more incentive to participate.

Cons

A few parts of the Shopify 2.0 integration still need customization but the Growave team is very quick to handle it, usually within 12 to 48 hours.

“Well-rounded features and superb service”

Pros

The feature set feels really well-rounded and quite complete which has been a big plus. The service has been wonderful as well.

Cons

There's honestly nothing significant to complain about. There's still a little room for improvement on some marginal things but I'm sure those will be addressed eventually anyway.

“Fast support and quick fixes”

Pros

Whenever I run into an issue, their team responds fast and gets it resolved efficiently. Really very good.

Cons

I don't have anything to complain about.

“Simple to customize”

Pros

Getting this up and running was very simple and customizing it didn't take much effort either. There are tons of useful ways to reward customers and keep them engaged. It's also affordable and the customer service has been the best part of all.

Cons

No drawbacks as such. Anytime I needed something adjusted, they handled it for me in less than 24 hours.

“Thankful to their team!”

Pros

Picking just one favorite feature isn't possible. The Rewards, Wishlist, Referral and Social Login tools have all been outstanding for us. If we had needed to piece this together through different providers or hire developers to build everything on our site, it would have been far too expensive for our startup. On top of that, their team has been truly exceptional. They've stepped in again and again to help my team and me work through integration issues, especially since none of us are developers. It still amazes me that we found a company that genuinely cares about its customers' success and really puts them first. I'm incredibly thankful to work with the Growave team and for the positivity, help and support they bring to us every single day.

Cons

I honestly don't have any complaints. Everything has been amazing.