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Overview
Grypp is an immersive visual engagement platform that revolutionizes customer interactions in call and contact centers. While users may require initial training for usage, its core functionality, offering real-time co-browsing, live video assistance, and digital signatures in one seamless platform, significantly outweighs this complexity.
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Starting Price
Custom
Grypp Specifications
Omnichannel Support
CRM Integration
Analytics and Reporting
Escalation Management
What Is Grypp?
Grypp is a purpose-built customer engagement technology platform designed for call and contact centers that combines voice, visuals, and interactive tools into a single, unified experience. It serves to eliminate ambiguity in complex interactions such as sales, onboarding, and technical support by allowing agents to see what the customer sees via video and screen sharing. This visual approach transforms traditional, transactional customer support into a personalized, real-time consultation, improving key operational outcomes like First Contact Resolution (FCR), and reducing costly service visits.
Grypp Pricing
Grypp Integrations
Who Is Grypp For?
Grypp software is ideal for a wide range of industries and sectors, including:
- Call and contact centers
- Technology and SaaS
- Utilities and energy
- Banking and finance
- Healthcare
- Insurance
- Property management
Is Grypp Right For You?
If your business faces regulatory challenges or needs to perform high-stakes transactions (like contract signing or ID verification) remotely, Grypp is the optimal choice. Its strength lies in its Interactive Docs and GryppSign feature, which enables agents to view, collaborate on, and capture legally binding signatures on documents in real-time, often tied to biometric facial verification for secure KYC compliance. This integration of security, compliance (ISO 27001, GDPR), and live visual support ensures complex processes are completed quickly and securely in a single interaction.
Still unsure about Grypp features? Contact us at (661) 384-7070 for further guidance.
Grypp Features
This tool allows agents to co-navigate a customer’s website or web application in real-time without requiring any downloads, scripts, or installation. Universal Co-Browsing enables agents to visually guide users through technical setups, form completion, or complex purchasing journeys, contributing to reduced Average Handling Time (AHT).
The platform facilitates one- and two-way live video streaming between the agent and the customer on any device. Video assistance allows agents to remotely diagnose physical issues or visual errors, such as faulty utility meters or product defects, resulting in faster and more accurate resolutions and often reducing the need for costly field visits.
Grypp includes the GryppSign and Sign by Selfie features, allowing for the secure, compliant capture of electronic signatures and instant identity verification. The integration of biometric facial verification enhances Know Your Customer (KYC) processes and ensures a legally binding, fully auditable record of the transaction is created.
This feature transforms static documents into dynamic, shared forms that agents and customers can simultaneously view, edit, and collaborate on in real-time. Interactive document collaboration simplifies complicated paperwork, such as contracts or onboarding forms, eliminating frustrating email exchanges, and ensuring data integrity during live sessions.
