Grypp: Pricing, Free Demo & Features

Last Updated Dec 23, 2025

Overview

Grypp is an immersive visual engagement platform that revolutionizes customer interactions in call and contact centers. While users may require initial training for usage, its core functionality, offering real-time co-browsing, live video assistance, and digital signatures in one seamless platform, significantly outweighs this complexity.

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Starting Price

Custom

Grypp Specifications

Omnichannel Support
CRM Integration
Analytics and Reporting
Escalation Management
Call Center Management
Queue management
Phone support
Ticket Management
Live Chat
Canned Responses

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What Is Grypp?

Grypp is a purpose-built customer engagement technology platform designed for call and contact centers that combines voice, visuals, and interactive tools into a single, unified experience. It serves to eliminate ambiguity in complex interactions such as sales, onboarding, and technical support by allowing agents to see what the customer sees via video and screen sharing. This visual approach transforms traditional, transactional customer support into a personalized, real-time consultation, improving key operational outcomes like First Contact Resolution (FCR), and reducing costly service visits.

Grypp Pricing

Grypp pricing varies depending on the unique needs of your business. Get Grypp pricing that suits your business requirements and budget.

Grypp Integrations

Grypp integrates with current CRM, website, app, IVR, or other contact center solutions. Book the Grypp demo to learn more about these integrations in detail.

Who Is Grypp For?

Grypp software is ideal for a wide range of industries and sectors, including:

Call and contact centers
Technology and SaaS
Utilities and energy
Banking and finance
Healthcare
Insurance
Property management

Is Grypp Right For You?

If your business faces regulatory challenges or needs to perform high-stakes transactions (like contract signing or ID verification) remotely, Grypp is the optimal choice. Its strength lies in its Interactive Docs and GryppSign feature, which enables agents to view, collaborate on, and capture legally binding signatures on documents in real-time, often tied to biometric facial verification for secure KYC compliance. This integration of security, compliance (ISO 27001, GDPR), and live visual support ensures complex processes are completed quickly and securely in a single interaction.

Still unsure about Grypp features? Contact us at (661) 384-7070 for further guidance.

Grypp Features

Universal Co-Browsing

This tool allows agents to co-navigate a customer’s website or web application in real-time without requiring any downloads, scripts, or installation. Universal Co-Browsing enables agents to visually guide users through technical setups, form completion, or complex purchasing journeys, contributing to reduced Average Handling Time (AHT).

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Real-Time Video Assistance

The platform facilitates one- and two-way live video streaming between the agent and the customer on any device. Video assistance allows agents to remotely diagnose physical issues or visual errors, such as faulty utility meters or product defects, resulting in faster and more accurate resolutions and often reducing the need for costly field visits.

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Digital Signature And ID Verification

Grypp includes the GryppSign and Sign by Selfie features, allowing for the secure, compliant capture of electronic signatures and instant identity verification. The integration of biometric facial verification enhances Know Your Customer (KYC) processes and ensures a legally binding, fully auditable record of the transaction is created.

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Interactive Document Collaboration

This feature transforms static documents into dynamic, shared forms that agents and customers can simultaneously view, edit, and collaborate on in real-time. Interactive document collaboration simplifies complicated paperwork, such as contracts or onboarding forms, eliminating frustrating email exchanges, and ensuring data integrity during live sessions.

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Pros And Cons of Grypp

A quick look at Grypp's strengths and weaknesses to
help you decide if it's the right fit

Pros

Combines visuals and voice for deeper clarity
Reduces Average Handling Time (AHT)
Comprehensive, immutable audit trails

Cons

The platform can be overwhelming due to feature density for new users
Support documentation may not cover all scenarios

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Who are the typical users of Grypp?

Grypp features are used by agents and managers in regulated industries like banking, healthcare, and utilities that operate large call centers.

Does Grypp offer an API?

Yes, Grypp offers an API.

What level of support does Grypp offer?

Grypp offers 24/7 support through a comprehensive self-service hub and provides dedicated professional services for deployment and integration.

What other apps does Grypp integrate with?

Grypp integrates with current CRM, website, app, IVR, or other contact center solutions.

What types of pricing plans does Grypp offer?

Grypp price is custom based. Get a detailed Grypp cost breakdown tailored to your specific requirements.

What language does Grypp support?

Grypp software primarily supports English.

Does Grypp have a mobile app?

No, Grypp does not offer a dedicated mobile app.