GuestService: Pricing, Free Demo & Features

Name: GuestService
Rating: 5 (1 reviews)

Last Updated Oct 16, 2026

Overview

GuestService is a comprehensive guest experience management platform for hotels, streamlining staff workflows and increasing non-room revenue. While reporting customization is somewhat limited, it excels at creating branded mobile apps and automating guest communications. This enhances guest satisfaction and helps prevent negative reviews effectively.

Overall Rating

Based on 1 users reviews

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

Custom

Product Snapshot

GuestService Specifications

CRM Integration
Analytics and Reporting
Customer Feedback Surveys
Self-Service Portal
Automated Responses and Chatbots
Ticket Management
Live Chat
Omnichannel Support
Canned Responses
Escalation Management

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What Is GuestService?

GuestService is a comprehensive platform designed to manage the entire guest experience lifecycle, combining a powerful Guest App, Guest Relationship Management (GRM) tools, and smart automation capabilities. Its core function is to empower hoteliers to achieve operational excellence by digitally tracking requests, measuring service durations, and enforcing internal service level agreements (SLAs). The platform works to improve guest satisfaction and significantly increase non-room revenue streams through effective upsell opportunities.

GuestService Pricing

The pricing for GuestService starts at €15/month. This plan, known as Basic, is suitable for small hotels. Further pricing tiers of the software are as follows:

Free Plan – €0
Standard Plan – €150/month
Pro Plan – €250/month
Premium Plan – €400/month

Interested users must request a custom GuestService cost quote.

Disclaimer: The pricing is subject to change.

GuestService Integrations

The software supports integration with multiple systems and platforms, such as:

Microsoft Dynamics CRM
Stripe
Oracle

Watch the GuestService demo to learn more about its integration arrangements.

Who Is GuestService For?

GuestService is ideal for a wide range of industries, including:

Resort hotels
Luxury hotels
Independent hotels

Is GuestService Right For You?

If your hotel aims to boost revenue and streamline operations, GuestService is ideal. Its key feature is launching a branded mobile app for iOS and Android, centralizing guest communication and enabling upselling. It enhances staff productivity and prevents negative reviews for a seamless guest experience.

Still doubtful if GuestService software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.

GuestService Features

Digital Guest Directory

The platform offers a centralized digital directory for guests, providing easy access to hotel information, amenities, services, and local attractions. It enhances guest convenience while reducing front-desk inquiries and improving overall satisfaction.

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Digital Concierge

Provides personalized recommendations and services to guests, including reservations, event bookings, and special requests. It enhances guest experience while allowing staff to manage requests efficiently and accurately.

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Guest Communication

Enables seamless messaging between staff and guests through in-app chat, SMS, or email. The feature improves response times, ensures service quality, and enhances guest satisfaction.

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Realtime Surveys And Feedbacks

Captures guest feedback instantly through surveys and ratings. It allows hotels to monitor satisfaction in real time, address concerns proactively, and improve service standards continuously.

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Task Management

Staff can track, assign, and manage operational tasks digitally. The feature ensures accountability, reduces errors, and streamlines daily hotel operations efficiently.

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Online Check-In And Check-Out

Guests can check in and out digitally via the app, reducing front-desk queues and wait times. It simplifies administrative tasks and enhances overall guest convenience.

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Pros And Cons of GuestService

A quick look at GuestService's strengths and weaknesses to
help you decide if it's the right fit

Pros

User-friendly interface allows easy booking of services efficiently
Messaging hub keeps staff connected with guests consistently
Personalized messages and offers help increase hotel revenue

Cons

Some initial training required for staff adoption efficiency
Support responsiveness varies depending on demand or issue complexity

GuestService Reviews

Insights from real users on GuestService’s features,
performance, and overall experience.

Total 1 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

Nihal D.

Small Business, 11-50 employees

5.0

July 2024

“pipeline dream come true!”

Pros

Simple to work with and it makes building the pipelines I want feel much more manageable.

Cons

Honestly, nothing to complain about, I love the product and it does exactly what I need it to do.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

What language does GuestService software support?

GuestService supports multiple languages, enabling communication in languages such as English, Spanish, German, French, Russian, and Arabic.

Who are the typical users of GuestService software?

Typical users include a wide array of hospitality businesses, such as resort hotels, luxury hotels, boutique hotels, independent hotels, hostels, and serviced apartment chains globally.

What level of support does GuestService software offer?

GuestService provides dedicated support through its help center, email, and contact forms.

What other apps does GuestService software integrate with?

The software supports integration with multiple systems and platforms, including Microsoft Dynamics CRM, Stripe, and Oracle.

What types of pricing plans does GuestService software offer?

GuestService offers pricing tailored to the size and specific needs of each hotel. Plans start with a Free option at €0/month, followed by Basic at €15/month, Standard at €150/month, Pro at €250/month, and Premium at €400/month. Interested users can request a custom GuestService price quote to match their requirements.

Does GuestService software have a mobile app?

Yes, it provides a fully branded mobile app for guests, available on both iOS and Android platforms.

Does GuestService software offer an API?

Yes, Guest Service offers API integrations with PMS and third-party systems for seamless data exchange.