Last Updated
Overview
GuestTouch offers a guest engagement and reputation management platform that helps hotels automate messaging, collect reviews, and enhance guest experiences. While initial setup may be somewhat time-consuming, its omnichannel messaging, AI-assisted review management, and guest feedback tools make it a reliable solution for modern hoteliers.
Be the first one to leave a review!
No review found
Starting Price
$90
/month
GuestTouch Specifications
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
What Is GuestTouch?
GuestTouch is an all-in-one guest experience platform that enables properties to modernize their operations without complex infrastructure. It combines automated guest messaging, reputation management, and digital concierge services into a single, intuitive dashboard. By facilitating seamless communication through preferred channels like SMS and WhatsApp, the platform helps hotels improve staff efficiency, capture more positive reviews, and enhance the overall guest journey from pre-arrival to post-departure.
GuestTouch Pricing
GuestTouch pricing includes the following plans:
- Reputation Platform: $90/month
- Reputation Platform with Managed Response: $99/month
- Guest Messaging Platform: $95/month
- Guest Journey Emails: $60/month
Disclaimer: The pricing is subject to change.
GuestTouch Integrations
The software supports integration with multiple systems and platforms, such as:
- Autoclerk
- HotelKey
- SiteMinder
- Cohosting
- Happyhotel
Who Is GuestTouch For?
GuestTouch is ideal for a wide range of property types and hospitality sectors, including:
- Independent hotels
- Vacation rentals
- Boutique hotels
- Resorts and lodges
- Bed and breakfasts
- Serviced apartments
- Hotel management groups
Is GuestTouch Right For You?
GuestTouch is ideal for independent hotels and vacation rentals seeking scalable, enterprise-level engagement tools. Featured in CIO Review’s '20 Most Promising Travel & Hospitality Tech Solution Providers,' it maintains strong data security through GDPR compliance and AWS hosting. Trusted by brands like Lexen Hotel, the platform’s AI automation and no-app messaging reduce operational workload and support revenue growth while offering a blend of compliance, innovation, and ease of use.
Still unsure about GuestTouch? Contact us at (661) 384-7070 for further guidance.
GuestTouch Features
GuestTouch provides an all-in-one Reviews Dashboard that centralizes feedback from major platforms, helping properties monitor guest sentiment with ease. The software enables personalized responses, real-time alerts, and automated analysis, allowing teams to improve service quality, strengthen online reputation, and make data-driven decisions that support higher visibility and revenue growth.
The platform automates guest communication throughout the journey by sending timely and relevant messages across preferred channels. GuestTouch helps properties streamline confirmations, pre-arrival details, concierge links, and feedback requests. The system also uses smart templates to reduce manual work, ensuring faster responses that enhance guest satisfaction and operational efficiency.
GuestTouch simplifies internal collaboration by providing a centralized team chat solution that keeps departments connected. The platform supports real-time translation in over 100 languages, enabling staff to communicate clearly and resolve issues quickly. It also helps teams track conversations, coordinate tasks, and maintain consistent service delivery across all operational areas.
The software allows properties to design personalized guest journeys from pre-arrival to post-stay. GuestTouch automates key touchpoints such as check-in instructions, in-stay updates, amenity details, feedback requests, and follow-up messages. This structured communication approach strengthens engagement, minimizes service gaps, and elevates the overall experience throughout every stage of the guest lifecycle.
The platform offers a dynamic Reviews Widget that automatically showcases fresh feedback from trusted travel sites. GuestTouch enables properties to control which reviews appear, ensuring accurate representation of guest experiences. The widget updates continuously without manual effort, helping hotels build trust, increase conversions, and highlight their commitment to service quality.
