GuestTouch: Pricing, Free Demo & Features

Name: GuestTouch
Price: 90 USD
Rating: 5 (1 reviews)

Last Updated Sep 1, 2026

Overview

GuestTouch offers a guest engagement and reputation management platform that helps hotels automate messaging, collect reviews, and enhance guest experiences. While initial setup may be somewhat time-consuming, its omnichannel messaging, AI-assisted review management, and guest feedback tools make it a reliable solution for modern hoteliers.

Overall Rating

Based on 1 users reviews

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

$90

per month

GuestTouch Specifications

Live Chat
Omnichannel Support
CRM Integration
Canned Responses
Analytics and Reporting
Customer Feedback Surveys
Self-Service Portal
Customer Profiles
Knowledge base
Automated responses and Chatbots

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What Is GuestTouch?

GuestTouch is an all-in-one guest experience platform that enables properties to modernize their operations without complex infrastructure. It combines automated guest messaging, reputation management, and digital concierge services into a single, intuitive dashboard. By facilitating seamless communication through preferred channels like SMS and WhatsApp, the platform helps hotels improve staff efficiency, capture more positive reviews, and enhance the overall guest journey from pre-arrival to post-departure.

GuestTouch Pricing

GuestTouch pricing includes the following plans:

Reputation Platform: $90/month
Reputation Platform with Managed Response: $99/month
Guest Messaging Platform: $95/month
Guest Journey Emails: $60/month

Request a personalized GuestTouch price estimate for your business today!

Disclaimer: The pricing is subject to change.

GuestTouch Integrations

The software supports integration with multiple systems and platforms, such as:

Autoclerk
HotelKey
SiteMinder
Cohosting
Happyhotel

Watch the GuestTouch demo to learn more about its integration arrangements.

Who Is GuestTouch For?

GuestTouch is ideal for a wide range of property types and hospitality sectors, including:

Independent hotels
Vacation rentals
Boutique hotels
Resorts and lodges
Bed and breakfasts
Serviced apartments
Hotel management groups

Is GuestTouch Right For You?

GuestTouch is ideal for independent hotels and vacation rentals seeking scalable, enterprise-level engagement tools. Featured in CIO Review’s '20 Most Promising Travel & Hospitality Tech Solution Providers,' it maintains strong data security through GDPR compliance and AWS hosting. Trusted by brands like Lexen Hotel, the platform’s AI automation and no-app messaging reduce operational workload and support revenue growth while offering a blend of compliance, innovation, and ease of use.

Still unsure about GuestTouch? Contact us at (661) 384-7070 for further guidance.

GuestTouch Features

Reviews Dashboard

GuestTouch provides an all-in-one Reviews Dashboard that centralizes feedback from major platforms, helping properties monitor guest sentiment with ease. The software enables personalized responses, real-time alerts, and automated analysis, allowing teams to improve service quality, strengthen online reputation, and make data-driven decisions that support higher visibility and revenue growth.

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Automated Messaging

The platform automates guest communication throughout the journey by sending timely and relevant messages across preferred channels. GuestTouch helps properties streamline confirmations, pre-arrival details, concierge links, and feedback requests. The system also uses smart templates to reduce manual work, ensuring faster responses that enhance guest satisfaction and operational efficiency.

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Team Chat

GuestTouch simplifies internal collaboration by providing a centralized team chat solution that keeps departments connected. The platform supports real-time translation in over 100 languages, enabling staff to communicate clearly and resolve issues quickly. It also helps teams track conversations, coordinate tasks, and maintain consistent service delivery across all operational areas.

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Create Guest Journey

The software allows properties to design personalized guest journeys from pre-arrival to post-stay. GuestTouch automates key touchpoints such as check-in instructions, in-stay updates, amenity details, feedback requests, and follow-up messages. This structured communication approach strengthens engagement, minimizes service gaps, and elevates the overall experience throughout every stage of the guest lifecycle.

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Reviews Widget For Website

The platform offers a dynamic Reviews Widget that automatically showcases fresh feedback from trusted travel sites. GuestTouch enables properties to control which reviews appear, ensuring accurate representation of guest experiences. The widget updates continuously without manual effort, helping hotels build trust, increase conversions, and highlight their commitment to service quality.

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Pros And Cons of GuestTouch

A quick look at GuestTouch's strengths and weaknesses to
help you decide if it's the right fit

Pros

Centralizes all guest reviews in single dashboard
Enables automated guest messaging via SMS, WhatsApp, and email
Supports multilingual messaging and global guest communication

Cons

Some advanced features may require third-party integrations to function
Customer support response times may vary

GuestTouch Reviews

Insights from real users on GuestTouch’s features,
performance, and overall experience.

Total 1 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

Alka D.

Hospitality, N/A employees

5.0

May 2023

“Simplified guest communication”

Pros

After using this tool for some time, I have to say it has made a world of difference in how we talk to our guests and manage our reviews and online reputation. We can easily message customers throughout their stay, from pre-arrival to post-stay. Managing reviews and responding to them is also very easy for us. I highly recommend it.

Cons

We wanted to message customers who are visiting from other countries and we are now working on making that possible. Other than that, everything has been great for us.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Who are the typical users of GuestTouch?

GuestTouch features are used by independent hotels, boutique hotels, vacation rentals, resorts and lodges, bed and breakfasts, serviced apartments, and hotel management groups.

What language does GuestTouch support?

GuestTouch software is primarily available in English and supports more than 100 languages for guest communication and staff messaging.

What level of support does GuestTouch offer?

GuestTouch provides support via phone, email, WhatsApp, and live chat.

Does GuestTouch have a mobile app?

Yes, GuestTouch offers a dedicated mobile app.

What other apps does GuestTouch integrate with?

GuestTouch supports integration with multiple systems and platforms, including HotelKey, SiteMinder, Happyhotel, Cohosting, and Autoclerk.

What types of pricing plans does GuestTouch offer?

GuestTouch offers several pricing plans, including the Reputation Platform at $90/month, the Reputation Platform with Managed Response at $99/month, the Guest Messaging Platform at $95/month, and Guest Journey Emails at $60/month. Get a detailed GuestTouch cost breakdown to make an informed decision.

Does GuestTouch offer an API?

Information about an API is currently unspecified by the vendor.