Gupshup Reviews

“No real customer support and fewer integrations

Pros

The team is really good and I especially like the conversion like solution they offer.

Cons

They don't have proper customer support and not many integrations.

“Should focus on whatsapp marketing

Pros

They support multiple industries and have great conversion tools. I like it a lot!

Cons

They focus more on SMS marketing than Whatsapp marketing, which is like the need of the hour.

“Great tool for WhatsApp marketing

Pros

Journey management is super easy to understand and makes it simple for anyone to create their own journeys. They provide Whatsapp template management, campaign tracking and other useful features for our work.

Cons

The journey management tool feels a bit clunky. There are separate logins for the console, which includes the journeys and the templates.

“Terrible after-sales support, and the pricing isn't justified for SMEs

Pros

The product keeps improving every now and then. That is the best thing about it. The sales team is quick and responsive. It's a really reliable product with almost zero downtime and the onboarding process is fantastic.

Cons

It is one of the worst after sales support experiences I've ever had. Queries take days, not even hours, to be answered. No one takes accountability and the billing or whatever accounts team is very inefficient. Even a simple query can take a week to resolve. I had to exchange several emails, and they kept asking silly questions, which made the process even slower.

“Excellent Whatsapp marketing software and an outstanding customer success manager

Pros

Benefits of choosing Gupshup include exceptional WhatsApp and SMS marketing tools, a user-friendly platform, detailed analytics and reporting, prompt customer support, and personalized guidance from Stuti Dubey.

Cons

I think It would be great if they could offer visibility on meta tagging in future versions. Also, reports could be more useful if they came in the form of a dashboard rather than just a CSV file.

“Decent product

Pros

It's low-cost and the UI is pleasant. The customer support team responds but they're really slow.

Cons

The WhatsApp channel integration with Meta doesn't work well. I needed support from both Gupshup and Meta to complete the migration and onboarding. The WhatsApp UI is nice, but the ux is not very easy and frustrating. Campaign creation, sending and follow-up have many hurdles and don't work smoothly. Customer support is available but slow to respond.

“quotation process is inefficient, requires multiple follow-ups

Pros

API integration is easy and that's about the only benefit.

Cons

Sales team is reallyyy bad. The quotation process is inefficient and I have to follow up multiple times. Also the price increased suddenly without any prior notice.

“Great Integration features

Pros

Easy integration with other products and prompt support are the best features for me.

Cons

Sometimes the responses to text messages are delayed.

“A good option for CRM

Pros

Very easy to use. The UI and features are also very simple to implement.

Cons

Customer support could be much faster. I was expecting more instant responses.

“It offers good range of features

Pros

The easy integration and good features make it great for CLM enablers to handle automation.

Cons

Pricing could be more affordable and the opt in/opt out system could be managed better.

“It has the WhatsApp API and can be integrated with any marketing tool

Pros

It's super easy to use and the user interface is really simple to understand. It lets you send Whatsapp, SMS and email campaigns from one place. Customer engagement is much easier with their conversational messaging.

Cons

It would be better if they added insights like user behavior, blocks and reports.. And there is no proper dashboard to manage the list of audience members.

“So easy and useful

Pros

User friendly panel makes it easy to use and implement the system.

Cons

The cost is very high as compared to similar other software.

“Great support from their team

Pros

The processing and delivery of SMS messages to end users is smooth.

Cons

I don't have any complaints. Also the software is really fine and easy to use.

“I highly recommend it

Pros

GupShup is pretty simple but also lets you dive deep and get creative with business needs, improving funnel reporting and analytics.

Cons

The WA daily report could be improved, especially in terms of individual number capacity.

“Really easy to use

Pros

It's an easy to use panel with quick access for whitelisting content and deploying campaigns on short notice.

Cons

It needs a scheduler functionality and it should allow you to mention the reason for template rejection.

“Efficient and reliable

Pros

The success rate and quick services when needed are top-notch.

Cons

The product seems a bit expensive.

“Great support and a feature-packed product

Pros

The product is really good, secure and very easy to understand in terms of customer needs.

Cons

New features are good but I recommend focusing more on the live dashboard so customers can view reports regularly.

“Quick and efficient

Pros

Speed of delivery and their thought leadership in the domain are impressive.

Cons

Nothing major but it would be great to see more real-time innovation.

“Reliable and seamless integrations

Pros

The product was easy to use and also the integration process went smoothly without any issues. The support and sales teams are super helpful.

Cons

The DIY customization feature for the bots would be really useful for our use case.

“Great customer support

Pros

On-call customer support is what I really like the most.

Cons

The reporting mechanism needs to be more robust.