Last Updated
Overview
Gupshup empowers businesses in emerging markets to enhance customer engagement through conversational messaging across marketing, sales, and support. While customization may pose challenges for some, its user-friendly dashboard and proactive, efficient customer support make it a valuable tool for driving engagement success.
Overall Rating
Based on 20 users reviews
4
Rating Distribution
Positive
80%
Neutral
15%
Negative
5%
Starting Price
Custom
Gupshup Specifications
- Ticket Management
- Live Chat
- Omnichannel Support
- CRM Integration
What Is Gupshup?
Gupshup software is a leading conversational messaging platform that allows businesses to create seamless, engaging experiences across 30+ messaging channels through a single API. With an easy-to-use omnichannel API, bot-building tools, and mobile marketing features, Gupshup processes over 10 billion messages monthly.
Gupshup serves over 45,000 businesses worldwide and supports channels like SMS, WhatsApp, and Instagram. It enables marketing automation and personalized messaging and provides in-depth analytics on campaign performance.
Gupshup Pricing
Gupshup Integrations
The software comes with diverse third-party integrations, including:
- Salesforce
- Zapier
- Shopify
- Magento
- ServiceNow
- QuickBooks
- Mailchimp
- Zendesk
Who Is Gupshup For?
Gupshup is designed to support businesses across diverse industries and sectors, including:
- BFSI
- Food & beverage
- Retail
- Healthcare
- Gaming
- Advertising
- Real estate
- Travel & hospitality
Is Gupshup Right For You?
Gupshup powers enhanced customer engagement through conversational messaging, serving thousands of businesses in marketing, sales, and support in emerging markets. Its robust platform handles over 6 billion messages monthly. It offers a unified API, tools for creating rich conversational experiences, and strong partnerships across messaging channels, device manufacturers, ISVs, and operators. This platform enables businesses to seamlessly integrate conversations into their customer engagement strategies for lasting success.
Do you still need to figure out Gupshup? Call our team at (661) 384-7070 for expert guidance on your questions.
Gupshup Features
Automated Chatbot-Based Support
Gupshup provides an AI-powered chatbot solution that delivers automated support. It offers seamless conversational interactions with customers across diverse business processes, improving efficiency and reducing the need for human intervention.
Field Team Coordination
The platform supports efficient field team management, ensuring seamless coordination for service delivery. It helps track activities, schedule tasks, and streamline communication, allowing field agents to provide better service and improve operational productivity.
Lead Generation
Gupshup offers advanced lead generation capabilities by utilizing bots to collect customer data and automate responses. It helps businesses streamline the process of identifying potential customers, increasing lead volume and conversion rates.
Conversational Catalog & Payments
This conversational platform allows businesses to showcase their product catalog, facilitate 1-click bill payments, and remind customers about abandoned carts, upselling, and cross-selling opportunities, enhancing the shopping experience and driving conversions.
Order Notifications
The software provides real-time order tracking notifications, including updates on returns, refunds, reorders, and services. This feature keeps customers informed at every stage of their order, enhancing satisfaction and minimizing service-related inquiries.
Pros And Cons of Gupshup
Pros
Simple integration and setup
Scalable API for high-volume outbound messaging
User-friendly dashboard
Effective chatbot builder and advanced AI/NLP features
Cons
Reporting email lacks intuitiveness
No mobile interface for quick access
Gupshup Reviews
Total 20 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars35%
4
Stars45%
3
Stars5%
2
Stars10%
1
Stars5%
Share your experience
Architecture & Planning, 11-50 employees
Less than 6 months
“Should focus on whatsapp marketing”
Pros
They support multiple industries and have great conversion tools. I like it a lot!
Cons
They focus more on SMS marketing than Whatsapp marketing, which is like the need of the hour.
Rating Distribution
Ease of use
8
Value for money
6
Customer Support
8
Functionality
8
Information Technology and Services, 11-50 employees
Less than a year
“No real customer support and fewer integrations”
Pros
The team is really good and I especially like the conversion like solution they offer.
Cons
They don't have proper customer support and not many integrations.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
4
Functionality
7
Furniture, 101-500 employees
Less than a year
“Great tool for WhatsApp marketing”
Pros
Journey management is super easy to understand and makes it simple for anyone to create their own journeys. They provide Whatsapp template management, campaign tracking and other useful features for our work.
Cons
The journey management tool feels a bit clunky. There are separate logins for the console, which includes the journeys and the templates.
Rating Distribution
Ease of use
7
Value for money
6
Customer Support
5
Functionality
9
Frequently Asked Questions
What level of support does Gupshup offer?
Gupshup provides support through a 24/7 (live rep), email/help desk, phone support, chat, a knowledge base, and FAQs/forums.
Who are the typical users of Gupshup?
Gupshup is designed to support a wide range of industries, including BFSI, food and beverage, retail, healthcare, gaming, advertising, real estate, travel and hospitality, education, media, and government sectors.
What types of pricing plans does Gupshup offer?
The Gupshup cost structure presents a "Pay-as-you-go" model and charges per message, covering both session and template messages, including setup and maintenance fees. Users can request a detailed analysis of the Gupshup price.
What other apps does Gupshup integrate with?
The software supports various third-party integrations, including Salesforce, Zapier, Shopify, Magento, and many more.
Does Gupshup offer a mobile app?
Yes, Gupshup offers a mobile app for Android devices.
What language does Gupshup support?
Gupshup supports multiple languages, including Arabic, Chinese (Simplified), English, Afrikaans, French, Hindi, Indonesian, Malay, Persian, Portuguese, Spanish, Thai, Vietnamese, and many more.
Does Gupshup offer an API?
Yes, Gupshup provides API access.