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Overview
Hakema is an extensive customer service platform that automates online bookings and collects customer reviews to enhance engagement and satisfaction. While the platform’s performance can be slow under extensive load, it enables marketing promotions via social media and email while retaining customer loyalty through automated reminders.
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Starting Price
Custom
Hakema Specifications
- Live Chat
- Omnichannel Support
- Analytics And Reporting
- Self‑Service Portal
What Is Hakema?
Hakema is a cloud-based customer service platform that manages online bookings, customer records, marketing campaigns, and feedback collection in a unified system. It supports scheduling across web, mobile, and social media platforms, allowing businesses to track bookings and customer activity. The platform’s reporting dashboards provide insights into service popularity, booking trends, and customer engagement, helping teams optimize operations. It also automates promotions, loyalty programs, and review collection to improve client relationships and service quality.
Hakema Pricing
Hakema pricing varies according to the following plan:
- Starter Plan: €24/month
- Lite Plan: €54/month
- Plus Plan: €84/month
- Enterprise Plan: custom pricing
Disclaimer: The pricing is subject to change.
Hakema Integrations
Who Is Hakema For?
Hakema is suitable for the following businesses:
- Salons
- Spas
- Massage parlors
- Pet services
- Kitchen and bathroom services
- Tattoo services
Is Hakema Right For You?
Hakema software is suitable for businesses aiming to streamline bookings, improve customer engagement, and boost marketing effectiveness. It enables scheduling across multiple channels while capturing feedback and reviews to enhance service quality. The platform also automates reminders and loyalty features to strengthen client retention.
Still not sure if Hakema is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
Hakema Features
Online Booking
Hakema offers extensive booking access through the web, mobile, tablet, Facebook and other social platforms. It accepts bookings for multiple services in a single session per booking slot and synchronizes staff and calendar availability to ensure accurate scheduling.
Customer Register
The software stores customer information including service history, contact details, and past bookings for future reference. It maintains a database of clients enabling review of individual customer records when booking or processing service requests.
Marketing
The system allows creation and sharing of social media promotions and marketing campaigns via Facebook, Instagram, Twitter and email to attract visitors. It enables sending email and SMS campaigns through the customer database to notify clients about offers or promotions.
Reporting
The system provides dashboards showing booking numbers by day, week, and month to track business volume trends. Its reports include ‘Most‑Booked Services’ and ‘Booking Sources’ to evaluate service popularity and acquisition channels.
Pros And Cons of Hakema
Pros
Automates review collection
Enhances customer retention via reminders
Provides loyalty program automation
Offers multi-channel accessibility
Cons
Updates may slow down implementation time
Extensive capabilities may initially overwhelm users
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Frequently Asked Questions
What language does Hakema support?
Hakema software supports English and Finnish.
Does Hakema offer an API?
Yes, Hakema does offer an API.
Does Hakema have a mobile app?
No, Hakema does not offer a mobile app.
What types of pricing plans does Hakema offer?
The vendor offers customized pricing plans according to different business needs. It offers a Starter Plan at €24/month, a Lite Plan at €54/month, a Plus Plan at €84/month, and an Enterprise Plan that provides customized pricing. Get a customized Hakema cost breakdown for your business today.
What other apps does Hakema integrate with?
The vendor has not provided details about third-party integrations for this software.
Who are the typical users of Hakema?
The typical users of Hakema include businesses like salons, spas, massage parlors, pet services, kitchen and bathroom services, and tattoo services.
What level of support does Hakema offer?
Hakema offers support through a knowledge base.