HaloPSA

“Limited project management functionality”

Pros

The ticketing system works pretty well for us. It can be a little difficult to tell what people can and cannot see when agent security is a concern but the billing flexibility is great. The billing rules let me get very detailed and create almost any type of contract.

Cons

Project management module is almost useless for us because the projects and tasks are essentially just collections of service tickets. This has made things more complicated for our team and in some cases, we have had to use alternative processes.

“Flexible workflow”

Pros

It is easy to use and well laid out and it helps me keep tickets, clients, assets and workflows organized in one place. I like how flexible it is and how much I can customize it for an MSP environment. The automation, ticket tracking and reporting features make our day-to-day support much smoother.

Cons

Some areas take me a little time to get used to especially when I'm setting up workflows and customizing the system. A few settings are not obvious at first but once everything is configured properly, it works very well.

“Highly customizable central system”

Pros

What stands out to me is how flexible and customizable it is. Once configured, it can handle just about anything and works well as a central system for our tickets, billing and operations.

Cons

Documentation does not always keep up with the platform and there is a learning curve. Even simple tasks can require me to understand more about how the system is structured.