Petr
IT, 1-10 employees
Less than 6 months
“Affordable, integrated solution ideal for small businesses”
Pros
HelpCrunch is a great integrated solution for SMBs. It's so easy to deploy and manage, without complicated ticketing systems or enterprise only features. The knowledge base and chat are integrated into one solution, and the default design is modern and nice, with minimal customization needed (compared to other platforms like Freshdesk). Full KB/chat customization is included, unlike Freshdesk, which charges extra.
Cons
Support could be faster. During busy days, you may have to wait a few hours for a response but when you do get help, it's professional and resolves the issue.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
8
Sasha
Marketing, 11-50 employees
Less than 6 months
“solving our business challenges efficiently”
Pros
I love the multilingual feature, language can be changed directly in real time within the app, which was one of the key reasons we chose this service. The ability to customize the CSS via the admin panel makes the widget incredibly flexible and the real-time support communication is fantastic. I always get answers within 10 minutes and they work to resolve any issues quickly.
Cons
Not really a con, but I would love to see official support for React Native.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Gustav
Human Resources, 11-50 employees
Less than 6 months
“A valuable resource for managing customer relationships”
Pros
The product is incredibly easy to understand and intuitive to use.
Cons
There wasn't really anything that stood out negatively.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10