HelpCrunch is a top-rated customer communication platform that enhances support, marketing, and sales. It boosts conversions, improves customer support, and accelerates growth. While some users find the mobile app lacking metadata display for chats, they appreciate its analytics for efficient evaluations and workforce management.

HelpCrunch Specifications

Ticket Management

Live Chat

Omnichannel Support

CRM Integration

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What Is HelpCrunch?

Overview

HelpCrunch software is a comprehensive platform designed to manage the full customer lifecycle, from converting prospects to fostering long-term customer loyalty. With tools that include live chat for websites and mobile apps, email marketing, marketing automation, and a robust ticketing system, HelpCrunch empowers businesses to boost sales, engage users effectively, and deliver personalized support. Each solution is crafted to enhance customer experience and streamline communication for stronger, lasting relationships.

HelpCrunch Pricing

The HelpCrunch price model includes three unique pricing plans, including:

  • Basic: $15/month
  • Pro: $25/month
  • Unlimited: $620/month
Get a detailed HelpCrunch cost analysis to select the best plan for your business.

Disclaimer: The pricing is subject to change.

HelpCrunch Integrations

The software comes with diverse third-party integrations, including:

Schedule a free HelpCrunch demo to learn more about its integration tools.

Who Is HelpCrunch For?

HelpCrunch is a tool that helps web and mobile businesses engage customers, boost sales, and enhance loyalty by providing insights into customer personas and individual activities, enabling timely and targeted connections.

Is HelpCrunch Right For You?

HelpCrunch is an efficient communication tool that enhances customer support, marketing, and sales. Its all-in-one platform improves communication with clients, centralizes support, offers real-time assistance, and provides valuable data insights. Reliable, mobile-friendly, and cost-effective, it streamlines workflows, boosts engagement, and helps businesses improve efficiency and customer service.

Are you still unsure about HelpCrunch? Call our team at (661) 384-7070 for expert guidance on your further questions.

HelpCrunch Features

HelpCrunch's live chat software enhances sales and customer support by engaging visitors, converting leads, and enabling fast, automated support across channels. With chat rules and knowledge integration, customers can conveniently and efficiently access real-time assistance.

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Users engage website visitors effectively with elegant, mobile-friendly popups that require no coding. They use targeted offers based on timing, location, and behavior to convert visitors into leads, retain abandoning customers, and boost sales and email opt-ins.

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The platform offers an AI-powered shared inbox that streamlines multichannel communication. It enables teams to efficiently manage conversations, collaborate, and prioritize messages. It helps centralize email, chat, and social media for easy access to customer details and enhanced response coordination.

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HelpCrunch's knowledge base platform helps reduce customer service requests and costs by enabling smooth self-service. Organize articles, optimize for SEO, and gain insights on views, ratings, and missed searches to continually improve customer support.

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The software's email marketing enhances customer engagement and sales by allowing users to send personalized newsletters, automate campaigns across the funnel, and craft targeted promos, event invites, and updates—all stored and easily accessible for tailored outreach.

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Pros and Cons of HelpCrunch

Pros

  • Saves time with AI assistant for content generation
  • Good integration with the WordPress plugin
  • Captures customer email selectively based on schedule
  • Easy to use, with a professional interface

Cons

  • The mobile app lacks meta data display for chats
  • Reports on email campaigns need improvement

HelpCrunch Reviews

Overall Rating

4.7

24 Review(s)

Rating Distribution

5

star

(18)

4

star

(5)

3

star

(1)

2

star

1

star

October 2024

Perfect for customer support and live chat

Ryan

Retail

Ease of use

10

Value for money

9

Customer Support

10

Functionality

10

Pros

I love being able to keep all customer communications in one place. This is a huge benefit for us.

Cons

Nothing at all. Everything has worked perfectly and when issues arose, customer support was quick to assist.

October 2024

chat solution that fulfills all our needs so far

Anastasiia

Design

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

I really appreciate how it brings together our support requests from emails, messengers and the website in one online chat platform. It also automatically tags prospects and assigns chats to the right agents through rules and the marketing features, like proactive chats and emails, really help us engage website traffic and send seasonal promotions, all while keeping data organized in one system.

Cons

The only downside is that we need to pay extra for the AI Editor.

September 2024

Resolves all our support issues effortlessly

Fiodar

Program Development

Ease of use

10

Value for money

10

Customer Support

10

Functionality

10

Pros

The ability to automate responses to common questions and the powerful customization options for the inbox dashboard have made resolutions faster and saved time for agents.

Cons

I really don't have anything to complain about so far.

Frequently Asked Questions

HelpCrunch provides support through FAQs/forums, knowledge base, chat, and email/help desk.