Last Updated Feb 14, 2025
Overview
HelpCrunch is a top-rated customer communication platform that enhances support, marketing, and sales. It boosts conversions, improves customer support, and accelerates growth. While some users find the mobile app lacking metadata display for chats, they appreciate its analytics for efficient evaluations and workforce management.
Overall Rating
Based on 24 users reviews
4.7
Rating Distribution
Positive
96%
Neutral
4%
Negative
0%
Starting Price
Custom
HelpCrunch Specifications
Ticket Management
Live Chat
Omnichannel Support
CRM Integration
What Is HelpCrunch?
Overview
HelpCrunch software is a comprehensive platform designed to manage the full customer lifecycle, from converting prospects to fostering long-term customer loyalty. With tools that include live chat for websites and mobile apps, email marketing, marketing automation, and a robust ticketing system, HelpCrunch empowers businesses to boost sales, engage users effectively, and deliver personalized support. Each solution is crafted to enhance customer experience and streamline communication for stronger, lasting relationships.
HelpCrunch Pricing
The HelpCrunch price model includes three unique pricing plans, including:
- Basic: $15/month
- Pro: $25/month
- Unlimited: $620/month
Disclaimer: The pricing is subject to change.
HelpCrunch Integrations
The software comes with diverse third-party integrations, including:
- Zapier
- Slack
- WordPress
- Shopify
- Telegram
- Google Analytics
- Salesforce
- Jira
- HubSpot
- Messenger
Who Is HelpCrunch For?
HelpCrunch is a tool that helps web and mobile businesses engage customers, boost sales, and enhance loyalty by providing insights into customer personas and individual activities, enabling timely and targeted connections.
Is HelpCrunch Right For You?
HelpCrunch is an efficient communication tool that enhances customer support, marketing, and sales. Its all-in-one platform improves communication with clients, centralizes support, offers real-time assistance, and provides valuable data insights. Reliable, mobile-friendly, and cost-effective, it streamlines workflows, boosts engagement, and helps businesses improve efficiency and customer service.
Are you still unsure about HelpCrunch? Call our team at (661) 384-7070 for expert guidance on your further questions.
HelpCrunch Features
HelpCrunch's live chat software enhances sales and customer support by engaging visitors, converting leads, and enabling fast, automated support across channels. With chat rules and knowledge integration, customers can conveniently and efficiently access real-time assistance.
Users engage website visitors effectively with elegant, mobile-friendly popups that require no coding. They use targeted offers based on timing, location, and behavior to convert visitors into leads, retain abandoning customers, and boost sales and email opt-ins.
The platform offers an AI-powered shared inbox that streamlines multichannel communication. It enables teams to efficiently manage conversations, collaborate, and prioritize messages. It helps centralize email, chat, and social media for easy access to customer details and enhanced response coordination.
HelpCrunch's knowledge base platform helps reduce customer service requests and costs by enabling smooth self-service. Organize articles, optimize for SEO, and gain insights on views, ratings, and missed searches to continually improve customer support.
The software's email marketing enhances customer engagement and sales by allowing users to send personalized newsletters, automate campaigns across the funnel, and craft targeted promos, event invites, and updates—all stored and easily accessible for tailored outreach.