Last Updated
Overview
HelpMaster helps businesses streamline customer support and IT service management with ticketing, workflow automation, and a searchable knowledge base. While multi-platform integration may need careful setup, it enhances efficiency and accuracy. Overall, it's ideal for mid-to-large enterprises, IT helpdesks, facilities management teams, and organizations seeking reliable service operations tools.
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Starting Price
AU $25
/license/month
HelpMaster Specifications
Live Chat
Canned Responses
Analytics And Reporting
Customer Feedback Surveys
What Is HelpMaster?
HelpMaster is a robust on-premises service management solution designed for businesses of all sizes that need efficient customer support operations. It features powerful helpdesk ticketing to log, track, and manage all requests. Utilizing its built-in knowledge base improves first-contact resolution rates by empowering staff and clients with instant answers. Furthermore, the flexible, no-code workflow automation streamlines complex business processes, enabling teams from HR to IT to standardize service delivery, reduce response times, and scale their support maturity.
HelpMaster Pricing
HelpMaster cost comprises the following three plans:
- Small Team plan: AU $25/license/month
- Named License plan: AU $54/license/month
- Concurrent License plan: AU $98/license/month
Disclaimer: The pricing is subject to change.
HelpMaster Integrations
Who Is HelpMaster For?
HelpMaster software is ideal for a wide range of industries and sectors, including:
- Manufacturing
- Waste management
- Meat and livestock
- Scientific research and Development
- Government and Public administration
- Healthcare
- Education
Is HelpMaster Right For You?
HelpMaster stands out as a powerful, on-premises service management solution deeply integrated with the Microsoft ecosystem, offering complete data control and ITIL alignment. Its standout feature is the low-code and no-code process and workflow designer, enabling teams to model complex internal processes beyond traditional IT support, ensuring unparalleled customization across all departments. If your organization requires a flexible, scalable, and secure platform to streamline support operations and enhance service maturity across the entire enterprise, HelpMaster is the right fit.
Are you still unsure if HelpMaster is what you need? Call us at (661) 384-7070 for further assistance.
HelpMaster Features
This feature gives teams a structured way to log, classify, and manage support requests from start to finish. It blends templates, automation, web portals, and queue controls to streamline workflows, reduce manual effort, improve response accuracy, and ensure every ticket reaches the right technician efficiently.
Users can design consistent, repeatable processes through an intuitive drag-and-drop builder that requires no coding. It supports approvals, integrations, automation triggers, and multi-stage steps, helping teams standardize operations, eliminate bottlenecks, and guide tasks from initial logging through completion across different departments.
This feature enables teams to create rich, searchable articles that improve troubleshooting and self-service. It supports embedded visuals, feedback tools, permissions, and linking, helping staff and clients quickly find reliable answers while reducing repeated inquiries and strengthening organization-wide knowledge management practices.
The software provides a customizable catalog that centralizes service requests for IT, HR, facilities, and other departments. It provides tailored views, permission controls, responsive forms, and workflow automation, giving clients and staff a consistent, intuitive way to log, track, and manage requests.
This feature scans and processes incoming emails to automatically create or update tickets using flexible rules. It reduces inbox clutter, keeps communication organized, and ensures no support requests are overlooked by turning unstructured messages into structured, actionable tasks that teams can handle efficiently.
