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Overview

Inforobo helps businesses automate support and sales with voice-enabled AI chatbots and lead generation tools. While complex queries require human intervention, its 24/7 availability and speech recognition ensure seamless interactions. Overall, it is a robust solution for companies seeking efficient, hybrid customer service automation.

Inforobo Specifications

  • Live Chat
  • Canned Responses
  • Automated Responses and Chatbots
  • Knowledge Base

Inforobo Features

Customer Engagement

The software enables businesses to provide real-time support using AI that handles text and voice interactions. Users can ensure 24/7 availability to resolve queries instantly without human delays. This feature also utilizes proactive triggers to capture leads and maintains consistent engagement across desktop and mobile devices.

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Reports And Analytics

Inforobo software includes flexible reporting tools that display vital statistics, analytics, and conversation logs. Users can monitor visitor activities and review chat histories to gain actionable insights. The platform provides a dashboard for tracking performance metrics, helping businesses identify trends and optimize their support strategies effectively.

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Team Management

This feature allows administrators to organize support staff by creating agent groups and assigning specific roles. The platform enables users to manage multiple accounts and utilizes smart routing to direct inquiries to the right team members. Inforobo software ensures seamless collaboration and efficient distribution of workload.

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Chat Tools

Users can utilize various utilities such as multimedia sharing, file transfers, and a WYSIWYG editor for rich communication. The software provides real-time notifications and allows for smooth chat transfers between agents. Inforobo software also retains chat archives and displays visitor information to enhance support context.

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Customization

The platform allows users to fully brand the chat interface by adjusting window positioning, colors, and sizes to fit their site. Inforobo supports custom avatars, specific greeting messages, and white-labeling options. Users can configure these settings to ensure the virtual assistant reflects their unique corporate identity.

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Pros And Cons of Inforobo

Pros

  • Provides voice-enabled conversations around the clock

  • Automates lead capture from website visitors

  • Enables human takeover for complex issues

Cons

  • May require setup and customization expertise

  • Speech accuracy depends on language and audio

Inforobo Reviews

Total 1 reviews

5

All reviews are from verified customers

Rating Distribution

5

Stars

100%

4

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0%

3

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0%

2

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1

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Share your experience

LS
Letisia S.

Entertainment, 500+ employees

5.0

“Affordable tool with smart features”

Pros

Right away, the biggest plus is that this isn't an expensive tool and it doesn't require complicated management. It delivers advanced technology for commercial solutions, customer service and chatbots, while the interface is simple enough to understand quickly and adapt to without much effort. It has noticeably improved customer response handling and made it easier to view those interactions for sales or advertising campaigns. Another valuable feature is the ability to create automated responses on business websites and gather information from the users who visit your site.

Cons

At the moment, it's still not a very well-known tool so it has to compete against much bigger brands. Even so, its functionality is efficient overall and it's easy to deploy in almost any commercial organization.

Rating Distribution

Ease of use

10

Value for money

10

Customer Support

10

Functionality

8

Frequently Asked Questions

Does Inforobo have a mobile app?

No, Inforobo does not offer a dedicated mobile app.

What language does Inforobo support?

Inforobo primarily supports the English language.

What other apps does Inforobo integrate with?

The vendor has not listed any available third-party integrations for this software.

Does Inforobo offer an API?

Yes, Inforobo offers an API.

Who are the typical users of Inforobo?

Inforobo features are used by organizations across industries and sectors, including finance, healthcare, and education.

What types of pricing plans does Inforobo offer?

The vendor offers customizable and flexible Inforobo price plans. Get a detailed Inforobo cost breakdown tailored to your specific requirements.

What level of support does Inforobo offer?

Inforobo offers support through contact forms.