Inserve Reviews

Pros

Right away, it feels dependable and logically structured. Creating quotes gives a clear overview while still offering plenty of options. I can organize projects well and plan them properly. The support tickets work nicely and the integration with Microsoft 365 email is a big plus. There's now also an AI feature that summarizes tickets which is very handy for customers who send extremely long emails.

Cons

You can add custom fields and with some of them I'd personally expect they would already be included as standard. Then again, everyone probably has a different opinion on that. The columns also don't always line up perfectly but honestly that's really just nitpicking.

Pros

Using it feels simple and it connects well with many external suppliers. The platform is well organized and offers plenty of API possibilities which makes it very practical to work with.

Cons

Applying customer-specific pricing and handling discounts could be better. The quotation section also feels a bit outdated.