Inserve
Last Updated
Overview
Inserve helps IT service providers and MSPs deliver structured, customer-focused service with fast onboarding and intuitive tools. While advanced reporting is somewhat limited, its Dutch-centric platform simplifies workflows, integrates with local invoicing and RMM systems, and supports efficient service delivery.
Inserve Specifications
- CRM Integration
- Analytics And Reporting
- Customer Profiles
- Email Management
Inserve Features
Ticket System
The ticket system allows IT service teams to efficiently manage and track customer requests from start to finish. It supports detailed issues of logging, prioritization, and resolution tracking. This feature helps streamline communication and improve response times for service providers.
Automatic Invoicing
This feature automates the preparation of draft invoices based on activities, projects, and subscriptions. It integrates seamlessly with popular Dutch invoicing packages to enable quick exports. Overall, the system reduces manual effort and ensures accurate billing for IT services rendered.
Customer Portal
The software offers clients 24/7 access to service information and support tickets via a custom domain and single sign-on (SSO). This feature empowers customers with transparency and self-service capabilities, improving satisfaction, and reducing support workload.
Reporting
This feature offers built-in reporting tools, including a Business Intelligence (BI) tool and automatic report generation. These features provide real-time insights into service operations to help managers make data-driven decisions, and track performance efficiently.
Asset Management
The platform optimizes asset management through a Configuration Management Database (CMDB) linked with Remote Monitoring and Management (RMM) tools. Synchronizing assets with customer records provides quick access to ticket history and device information, aiding faster issue resolution.
Pros And Cons of Inserve
Pros
Clear and intuitive user interface
Efficient ticket and project management
Strong integration with Dutch invoicing tools
Cons
Limited advanced reporting options
Some features are still under development
Inserve Reviews
Total 2 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
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3
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2
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1
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Share your experience
Computer & Network Security, 1-10 employees
Less than a year
“Well designed software”
Pros
Right away, it feels dependable and logically structured. Creating quotes gives a clear overview while still offering plenty of options. I can organize projects well and plan them properly. The support tickets work nicely and the integration with Microsoft 365 email is a big plus. There's now also an AI feature that summarizes tickets which is very handy for customers who send extremely long emails.
Cons
You can add custom fields and with some of them I'd personally expect they would already be included as standard. Then again, everyone probably has a different opinion on that. The columns also don't always line up perfectly but honestly that's really just nitpicking.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
9
Computer & Network Security, 1-10 employees
Less than a year
“Flexible integrations”
Pros
Using it feels simple and it connects well with many external suppliers. The platform is well organized and offers plenty of API possibilities which makes it very practical to work with.
Cons
Applying customer-specific pricing and handling discounts could be better. The quotation section also feels a bit outdated.
Rating Distribution
Ease of use
10
Value for money
9
Customer Support
8
Functionality
10
Frequently Asked Questions
What level of support does Inserve offer?
Inserve offers support through phone and email.
Does Inserve offer an API?
Yes, Inserve offers an API.
What other apps does Inserve integrate with?
Inserve integrates with multiple systems and platforms, including Moneybird, WeFact, Microsoft 365 software, and RoutIT.
What types of pricing plans does Inserve offer?
The Inserve price starts at €61/user/month. Get a detailed Inserve cost breakdown tailored to your specific requirements.
What language does Inserve support?
Inserve primarily supports the Dutch language.
Does Inserve have a mobile app?
No, Inserve does not offer a dedicated mobile app.
Who are the typical users of Inserve?
Inserve features are used by IT teams, software resellers and distributors, MSPs, and IT service providers.