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Overview
Insocial is a specialized Customer Service Software designed to measure and improve customer experience across all touchpoints. While it may require technical support when setting up, it offers the ability to transform support teams from cost centers into profit generators through actionable insights and closed-loop feedback mechanisms.
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Starting Price
Custom
Insocial Specifications
- Omnichannel Support
- CRM Integration
- Analytics and Reporting
- Customer Feedback Surveys
What Is Insocial?
Insocial serves as a comprehensive customer experience management platform that empowers organizations to listen, analyze, and act on customer feedback. It enables businesses to collect data across the entire customer journey, from initial web searches to after-sales support interactions. By centralizing feedback into actionable dashboards, the software helps teams identify pain points, recover unhappy customers in real-time, and validate strategic decisions with data. It is particularly valuable for medium to large enterprises looking to boost customer loyalty, increase retention rates, and democratize feedback visibility across all departments, ensuring that every employee understands their impact on the customer satisfaction score.
Insocial Pricing
The software offers tiered pricing structures based on the maturity of your customer experience program and the number of modules required:
- Flow Plan for 1 module: €275/month
- Scale Plan for 2 modules: Custom pricing
- Accelerate Plan for 5 modules: Custom pricing
Disclaimer: The pricing is subject to change.
Insocial Integrations
The software supports integration with multiple systems and platforms, such as:
- MessageBird
- Spotler Engage
- TOPdesk
- Saysimple
- Incentro
- Coosto
- The Feedback Company
Who Is Insocial For?
Insocial software is ideal for a wide range of industries and sectors, including:
- Retail and e-commerce
- Financial services
- Travel and hospitality
- Automotive
- Staffing and recruitment
- Construction and installation
- B2B services
Is Insocial Right For You?
Insocial is the perfect fit if your business struggles with scattered client communications and disjointed payment processes. Its standout ability to "productize" services into a catalog sets it apart, allowing clients to buy services as easily as e-commerce products. Awards for its user-friendly interface further validate its effectiveness. By unifying payments and requests, it solves the core problem of operational inefficiency for growing service businesses.
Still doubtful if Insocial is the right fit for you? Contact our customer support staff at (661) 384-7070 for further guidance.
Insocial Features
Omnichannel Feedback Inbox
This feature centralizes all customer inputs into a single, intuitive stream, regardless of where the interaction occurred. Users can scroll through feedback items, search specific keywords, and filter results by channel or sentiment. It simplifies the chaos of scattered data, ensuring that no customer comment goes unnoticed and allowing teams to prioritize urgent responses effectively.
Service Recovery
Insocial allows businesses to turn dissatisfied customers into loyal advocates through automated alerts. When a negative score or complaint is received, the system triggers an immediate notification to the relevant department. This enables the support team to contact the customer instantly, resolve the issue, and "close the loop," significantly reducing churn and repairing damaged relationships.
Analysis Dashboards
The platform provides visually engaging, real-time dashboards that translate complex data into clear Key Performance Indicators (KPIs) like NPS and CSAT. Users can monitor scores over time to spot trends or dive deep into "drivers and sub-drivers" to understand the why behind the numbers. These personal dashboards can be customized to store and display only the data most relevant to specific roles.
Narrowcasting
Narrowcasting democratizes customer insights by displaying real-time feedback on screens throughout the office or digital workspaces. This feature ensures that employee engagement is linked directly to customer satisfaction. By visualizing the direct impact of their work, employees across all departments—not just support—stay aligned with the company’s customer-centric goals and are motivated to improve service quality.
Multilingual Survey Capabilities
To serve global customer bases, the software supports the creation and distribution of surveys in over 100 languages. It includes features for automatic translation of feedback responses back into the company’s primary language. This eliminates language barriers, allowing international organizations to maintain a standardized feedback loop and consistent quality of service across different regions and territories.
Pros And Cons of Insocial
Pros
Friendly experts and fast implementation process
Flexible dashboards for custom data visualization
Valuable reporting on member and employee insights
Cons
Analysis speed slows when switching teams
Deep dive insights lack standardization
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Frequently Asked Questions
Does Insocial offer an API?
Yes, Insocial does offer an API.
What types of pricing plans does Insocial offer?
It offers Flow, Scale, and Accelerate plans starting at €275/month. Get a detailed Insocial cost breakdown tailored to your specific requirements.
What level of support does Insocial offer?
Insocial offers expert support via email, phone, online submission form and live chat.
Who are the typical users of Insocial?
It serves retail, finance, travel, and B2B sectors.
What language does Insocial support?
It supports over 100 languages for surveys and analysis.
What other apps does Insocial integrate with?
It integrates with MessageBird, Spotler Engage, TOPdesk, Saysimple, Incentro, Coosto, and The Feedback Company.
Does Insocial have a mobile app?
No, Insocial does not offer a dedicated mobile app.