Intermedia Contact Center Reviews
Total 1 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars0%
4
Stars100%
3
Stars0%
2
Stars0%
1
Stars0%
Satisfaction score
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9
AG
Alicia G.
Health, Wellness and Fitness, 500+ employees
Less than a year
4.0
“Helpful real-time agent visibility”
Pros
Having real-time visibility is really useful and it helps a lot that agents can see who's available at any moment. That makes it much less likely that too many people will step away for a break at the same time.
Cons
Placing calls from the Contact Center icon works differently than calling from the Calling icon. As an admin, I can pull recordings from one of them but not from the other.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
9