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Overview
Intermedia Contact Center offers a cloud-based platform for managing voice, chat, email, and SMS interactions. It streamlines agent workflows and provides analytics for informed decision-making. However, documentation gaps may hinder user workflows; nonetheless, its omni-channel capabilities and AI-powered insights make it a strong choice for scalable customer support operations.
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Starting Price
Custom
Intermedia Contact Center Specifications
Live Chat
Omnichannel Support
CRM Integration
Canned Responses
What Is Intermedia Contact Center?
Intermedia Contact Center is a cloud-based Contact Center as a Service (CCaaS) platform designed for businesses that manage customer interactions across voice, chat, email, and SMS. As a CCaaS solution, it eliminates on-premises hardware and lets agents work from any location through a browser-based interface. The platform offers features such as omni-channel routing, queue management, reporting and analytics, and outbound communication.
It helps organizations streamline support operations, improve agent productivity, and deliver consistent customer experiences within a scalable and flexible cloud environment.
Intermedia Contact Center Pricing
Intermedia Contact Center pricing offers the following plans:
- Pro - Custom pricing
- Elite - Custom pricing
Disclaimer: The pricing is subject to change.
Intermedia Contact Center Integrations
The software integrates with the following third-party integrations, including:
- Salesforce engage software
- Microsoft Teams
- Zoho
- ServiceNow
- Zendesk suite
- Slack software
- HubSpot
Who Is Intermedia Contact Center For?
Intermedia Contact Center software serves a wide range of industries and sectors, including:
- Customer support centers
- Retail and ecommerce
- Healthcare services
- Financial services
- Telecommunications
- Travel and hospitality
- Professional services
Is Intermedia Contact Center Right For You?
Are you looking for a cloud‑native contact center that delivers enterprise‑grade security and compliance while scaling with your business needs? Intermedia Contact Center might be the solution you need.
On compliance, Intermedia offers GDPR‑compliant data processing addenda and HIPAA support.
Intermedia Contact Center delivers strong security and scalability through SOC‑audited datacenters, encrypted data handling, and flexible data‑hosting region options.
Still not sure if Intermedia Contact Center is right for you? Contact our customer support team at (661) 384‑7070, who will help you make the best decision.
Intermedia Contact Center Features
This capability directs customer interactions across voice, chat, email, and SMS through a unified queue. It ensures that each inquiry reaches the most suitable agent, reducing wait times and improving response quality while maintaining consistent service across every supported communication channel.
The IVR system allows organizations to automate initial customer interactions through customizable menus and logic-driven pathways. It helps route callers efficiently, gather essential information upfront, and reduce manual workload, ultimately improve call-handling accuracy, and minimize unnecessary transfers.
Its analytics engine provides real-time dashboards and historical reporting that capture performance trends, service-level metrics, and customer behavior patterns. These insights enable supervisors to make data-backed decisions, optimize staffing, and refine processes to ensure consistent and measurable service improvements.
Intermedia Contact Center features AI-powered sentiment analysis that evaluates customer tone and emotional cues during conversations, giving supervisors greater visibility into interaction quality. By identifying frustration, satisfaction, or urgency, it enables proactive coaching and helps teams address issues before escalation, improving overall customer experience outcomes.
