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Overview
INTOUCH helps organizations manage customer communications across email, print, and web through a secure, cloud-based platform with robust data integration. Although it may need customization for non-standard workflows, the platform is ideal for healthcare, insurance, and financial teams seeking compliant, scalable, and efficient communication management at enterprise scale.
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Starting Price
$2,500
/month
INTOUCH Specifications
- Omnichannel Support
- CRM Integration
- Self-Service Portal
- Call Center Management
What Is INTOUCH?
INTOUCH is an advanced and user-friendly Customer Communications Management (CCM) solution designed for enterprise-scale operations. Its core offering allows business users to create and manage crucial customer communications swiftly, eliminating the need for IT intervention, delays, or chargebacks. It offers a sleek, context-sensitive user interface that improves employee productivity and provides a superior user experience. The inherent security architecture ensures customer data is protected while in use, at rest, and in transit, solving major compliance pain points for large businesses.
INTOUCH Pricing
INTOUCH cost is based on the number of users and value of communications, with all-inclusive subscription plans starting from $2,500/month.
Disclaimer: The pricing is subject to change.
INTOUCH Integrations
Who Is INTOUCH For?
INTOUCH is ideal for a wide range of industries and sectors, including:
- Market research
- IT advisory
- Financial services
- Insurance advisory
- CCM research and advisory
- Business process outsourcing (BPO)
Is INTOUCH Right For You?
INTOUCH is the ideal choice for organizations needing a powerful, modern Customer Communications Management solution that simplifies complex processes. It's fully cloud-based, microservices-based architecture ensures rapid implementation and delivers a short time-to-value, while its truly intuitive user interface guarantees high user adoption and efficiency. Analyst firms like Forrester and Aspire recognize INTOUCH for its transparent pricing and contextually driven solutions. If you seek an enterprise-grade platform that maximizes ROI and empowers business users, INTOUCH is the superior fit.
Are you still unsure if INTOUCH software is the right option? Call us at (661) 384-7070 for further assistance.
INTOUCH Features
Self-Service Communications
The software enables business users to create and manage customer communications independently, minimizing delays and reducing reliance on IT support. It streamlines daily tasks, improves operational efficiency, and ensures teams deliver consistent, accurate communications across channels without technical barriers for teams.
Advanced CCM Tools
INTOUCH provides a modern, context-sensitive interface that supports the full range of enterprise-grade CCM tasks. It helps users navigate templates, data inputs, and workflows with clarity, enabling faster content assembly and ensuring communications follow organizational standards across all processes.
Cost-Effective Cloud Solution
This feature allows organizations to operate entirely in the cloud without investing in on-premises infrastructure. It reduces hardware expenses, simplifies system maintenance, and delivers predictable costs, enabling teams to scale communication needs efficiently while benefiting from continuous updates for growth.
Pros And Cons of INTOUCH
Pros
Tracks full communication history for auditing
Supports multichannel delivery (web, email, print)
Reduces infrastructure and maintenance overhead
Cons
Template and content setup may need upfront effort
May require internal approval for workflow changes
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Frequently Asked Questions
Who are the typical users of INTOUCH?
INTOUCH features are used by organizations across multiple industries and sectors, including BPO, CCM research and advisory, IT advisory, financial services, and insurance advisory.
What language does INTOUCH support?
INTOUCH primarily supports the English language.
What level of support does INTOUCH offer?
INTOUCH provides support through phone, online form, customer portal, ticketing system, help center, and a knowledge base.
Does INTOUCH have a mobile app?
No, INTOUCH does not have a mobile app.
What types of pricing plans does INTOUCH offer?
INTOUCH pricing varies by user count and communication volume, with all-in-one subscription plans starting from $2,500/month. Get in touch for a personalized INTOUCH price estimate.
What other apps does INTOUCH integrate with?
INTOUCH integration details have not been specified by its vendor.
Does INTOUCH offer an API?
Yes, INTOUCH offers an API.