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Overview
iSupport empowers IT teams with centralized asset tracking and customizable self-service portals to reduce incoming support volumes. While printing and report generation can lag, integrated knowledge management helps resolve recurring technical issues efficiently. This solution is ideal for businesses requiring a flexible, ITIL-compliant system to manage complex internal support environments.
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Starting Price
Custom
iSupport Specifications
Live Chat
CRM Integration
Canned Responses
Analytics And Reporting
What Is iSupport?
iSupport is a flexible, web-based help desk and service management software available as both a cloud-hosted solution and on-premise deployment. It helps organizations efficiently track, manage, and resolve support requests through automated workflows and a centralized ticketing system. The platform includes a customizable knowledge base for self-service and reporting dashboards for data-driven decision-making, enabling businesses of all sizes to improve response times, enhance operational efficiency, and ensure consistent service delivery.
iSupport Pricing
Disclaimer: The pricing has been sourced from third-party websites and is subject to change.
iSupport Integrations
The software supports integration with multiple systems and platforms, such as:
- Bomgar Software
- Citrix GoToAssist
Who Is iSupport For?
iSupport software is ideal for a wide range of industries and sectors, including:
- Finance
- Healthcare
- Education
- Government
Is iSupport Right For You?
If you are a growing enterprise or large-scale organization, iSupport is an ideal solution to address fragmented ticket tracking and inefficient asset management through highly adaptable automation. This scalable platform ensures robust data security while maintaining strict ITIL-compliant processes, empowering teams to deliver elite-level service efficiently.
Trusted by major global organizations and institutions, including Panasonic, LensCrafters, and Guitar Center, iSupport integrates with technology leaders like Microsoft and leverages advanced AI via OpenAI to enhance customer insights and agent productivity.
Still doubtful if iSupport is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
iSupport Features
The software’s mySupport portals allow customers to submit and track work items, create discussion posts, chat with representatives, access knowledge entries, and configure dashboards, enabling efficient self-service and reducing response time for support teams.
iSupport integrates a knowledge management process that helps create, review, and distribute solutions across the organization, ensuring accurate information is available for support representatives and end users, improving performance and enabling faster resolution of requests.
This feature provides fully customizable surveys to gauge customer satisfaction, allowing creation of checkboxes, dropdowns, and free text responses, with automated delivery per incident or targeted group, and detailed reporting to inform business decisions.
The software tracks and manages the root cause of issues until resolution, linking incidents to a single problem, and automatically resolving associated incidents while publishing known errors to support staff and end users.
iSupport’s change management feature enables organizations to track all requests from simple tasks to complex moves, automating frequent requests and ensuring approvals and notifications maintain proper communication among stakeholders throughout the process.
