KACE by Quest
Last Updated
Overview
KACE by Quest optimizes IT infrastructure by consolidating management tasks for endpoint systems and servers. While automations may need more improvement, the tool’s patching and inventory management ensure strong security and compliance. Overall, it is a robust solution for enterprises seeking efficiency and control across their entire IT environment.
KACE by Quest Specifications
- Self-Service Portal
- Knowledge Base
- SLA Management
- Escalation Management
KACE by Quest Features
Asset Management
The platform automatically scans and catalogues all hardware and software assets for accurate tracking. This includes detailed configuration data, licensing information, and usage metrics, which are essential for effective IT planning and mitigating potential audit risks.
Service Desk Management
KACE by Quest streamlines incident management with automated routing, self-service portals, and knowledge base access for users. It accelerates problem resolution times, improves end-user satisfaction, and captures historical data vital for identifying and correcting recurring service issues.
Endpoint Protection
The system allows for centralized control over all network-connected devices, ensuring consistent security policies and simplified administrative oversight. It reduces the complexity of managing diverse operating systems and device types, contributing significantly to reduced IT overhead and enhanced compliance posture.
License Management
KACE by Quest automatically reconciles installed software against purchased entitlements and a deep application catalog. It enables tracking of usage, identification of unused licenses for harvesting, and optimization of license allocation to reduce unnecessary costs and audit risk.
Pros And Cons of KACE by Quest
Pros
Flexible ticket rule functionality
Eases asset management
Provides an intuitive interface
Cons
Self-service capabilities could be improved
Using vulnerability scanning can be challenging
KACE by Quest Reviews
Total 11 reviews
4.1
All reviews are from verified customers
Rating Distribution
5
Stars36%
4
Stars36%
3
Stars27%
2
Stars0%
1
Stars0%
Share your experience
Research, 500+ employees
More than a year
“Reliable asset tracking”
Pros
After more than three years using DELL KACE K1000 Asset and Inventory Management, it has been a very solid tool for managing and tracking an organization's assets and devices. The patch management feature is especially useful because it helps automate the identification, deployment and tracking of patches across IT assets. Using labels to separate different appliances or devices and to patch test machines, makes the whole patching process much more organized and manageable. On top of that, the DELL KACE patch management functionality is simple to configure and simple to work with.
Cons
I wasn't able to move the ticketing setup I built in K1000 into production because my SQL query knowledge was only at an intermediate level.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
8
Construction, 500+ employees
More than a year
“Gives excellent visibility”
Pros
Across all of our endpoints, it gives us excellent visibility along with remote software management. We're able to create application packages and deploy them either silently or with user notifications, depending on what's needed. It also collects a broad range of hardware and software details from our devices. On top of that, we can lock down machines when necessary. The reporting is very strong too and having scheduled reports is a big plus.
Cons
Honestly, I don't really have anything negative to say about the software.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
10
Functionality
10
Apparel & Fashion, 500+ employees
More than a year
“Useful inventory, weak support”
Pros
It can handle inventory management, includes backup functionality and lets you customize asset items to match your needs.
Cons
Compared with other products, the support feels unreliable. Support for Japanese business operations is especially lacking and it seems the company is not really set up to handle that side well. Even after the maintenance fee is paid, emails come saying the two-year contract may be suspended unless support procedures are completed. Even when contacting Quest directly, there is still uncertainty about what is actually covered within the maintenance support fee. After paying for maintenance, I still do not know what support is included beyond the completion notice for the payment.
Rating Distribution
Ease of use
7
Value for money
5
Customer Support
3
Functionality
5
Frequently Asked Questions
What level of support does KACE by Quest offer?
KACE by Quest offers support via detailed documentation, knowledge base, and video tutorials.
What language does KACE by Quest support?
KACE by Quest supports English, Portuguese, Chinese, French, German, Japanese, and Spanish languages.
Does KACE by Quest have a mobile app?
Yes, KACE by Quest offers a dedicated mobile app.
Does KACE by Quest offer an API?
Yes, KACE by Quest offers an API.
Who are the typical users of KACE by Quest?
KACE by Quest features support organizations in the education, healthcare, financial services, government, manufacturing, and retail industries.
What types of KACE by Quest pricing plans are available?
KACE by Quest price plans are customized according to varying business needs. Receive a personalized KACE by Quest cost estimate specific to your organization.
What other apps does KACE by Quest integrate with?
Information about third-party integrations has not been specified by the vendor.