Keeping.com Reviews

Pros

It feels like the ideal mix of a ticketing platform and an email management tool. My team relies on it to handle the more complicated parts of customer service in a much better way.

Cons

There can be a small delay when creating tickets. I also tested the custom tags feature but I wasn't able to sort or search with it. Still, that's only a minor drawback and overall it's a solid product.

Pros

Getting this up and running was quick and learning how to use it didn't take much time either. It works directly inside Gmail which was essential for us since we didn't want a separate email platform that required another login. On top of that, the support team is very responsive and detailed whenever we run into issues or need extra training.

Cons

identifying who the email is from and who has been cc'd is a bit hard. The information is there but it's not displayed as prominently as it could be. There are definitely a few areas that could be refined though overall it's still a really solid system.

Pros

Everything feels well organized and centralized and the customization options are really useful. The assign-to feature is also a very nice touch.

Cons

One thing that feels odd is that the email address shown isn't the sender's actual email but instead a strange @c.keeping.com address.