Keeping.com: Pricing, Free Demo & Features

Name: Keeping.com
Rating: 4.7 (3 reviews)

Last Updated Sep 2, 2026

Overview

Keeping.com software provides seamless customer communication management by transforming native Gmail into an efficient shared help desk, maximizing support team throughput. While some features take time to load occasionally, its powerful integration depth with specialized project tools and rapid setup time make it an exceptionally accessible solution.

Overall Rating

Based on 3 users reviews

4.7

All Reviews

Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

Custom

Keeping.com Specifications

CRM Integration
Canned Responses
Analytics and Reporting
Customer Profiles
Queue management
Email management
Knowledge base
Ticket Management
Live Chat
Omnichannel Support

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What Is Keeping.com?

Keeping.com converts standard email streams into an actionable ticket management system, dramatically streamlining support workflows for rapidly scaling businesses. It enables teams to gain control and efficiency by employing best-in-class analytics, ensuring agents precisely track vital metrics like resolution time and volume. Furthermore, its robust automation features utilize round robin assignment capabilities, which prevents agents from suffering burnout while ensuring equitable workloads and consistently swift response times. The functionality is centralized entirely within Gmail, allowing teams to leverage familiar infrastructure without adopting complex, external systems.

Keeping.com Pricing

The Keeping.com cost is based on three plans:

Essential: $14/user/month
Advanced: $24/user/month
Enterprise: $49/user/month

Request a personalized Keeping.com pricing quote for your business.

Disclaimer: The pricing is subject to change.

Keeping.com Integrations

The software supports integration with multiple platforms, such as:

Watch a free Keeping.com demo to learn more about its integration arrangements.

Who Is Keeping.com For?

Keeping.com is ideal for a range of industries, including:

Education
IT
eCommerce
Logistics
Finance
Operations

Is Keeping.com Right For You?

If your team values instant simplicity, minimal training, and the inherent familiarity of Gmail for communication, Keeping.com offers significant competitive advantages. By leveraging its low barrier to entry and robust developer integration set, the platform significantly reduces operational overhead. Understanding the straightforward price structure reveals its immense value proposition for scaling SMEs. Despite the perceived cost, the rapid ROI derived from increased team efficiency fully justifies the long-term investment.

Still not sure about Keeping.com? Contact our support team at (661) 384-7070 for further guidance.

Keeping.com Features

Collaborative Gmail Inbox

This crucial capability enables support agents to manage high-volume customer inquiries directly within their standard Gmail interface. This eliminates the operational friction of switching platforms, consolidating all support operations into one familiar environment for maximum efficiency and reduced training overhead.

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Advanced Performance Analytics

The platform delivers robust reporting tools essential for meticulously tracking vital customer service metrics. Key data points, including first response time, overall request volume, and specific team response methods, provide essential insights for continuous operational improvement and effective resource allocation.

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Automated Workflow Management

Users can utilize predefined rules and workflow triggers to handle common, repetitive tasks without requiring manual agent intervention. Features like the sophisticated Round Robin assignment automatically distribute incoming tickets, ensuring equitable workload allocation and actively preventing potential agent burnout among support teams.

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Simple And Streamlined

The platform is specifically designed to be highly accessible for busy teams, ensuring a nearly instant setup process. It eliminates the need for complex, external software configuration by leveraging native Gmail integration. This approach allows organizations to immediately become operational, supporting their customers within minutes of implementation.

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Pros And Cons of Keeping.com

A quick look at Keeping.com's strengths and weaknesses to
help you decide if it's the right fit

Pros

Fast, responsive, and personable customer support team
Easy setup and seamless Gmail integration
Simplifies ticket management and email workflow

Cons

Long subject lines can be visually distracting
Limited support outside Gmail environment

Keeping.com Reviews

Insights from real users on Keeping.com’s features,
performance, and overall experience.

Total 3 reviews

4.7

All reviews are from verified customers

Rating Distribution

Stars

67%

Stars

33%

Stars

Share your experience

Kentyn R.

Hospitality, 1-10 employees

Less than 6 months

5.0

July 2026

“Wonderful ticketing platform and email management tool”

Pros

It feels like the ideal mix of a ticketing platform and an email management tool. My team relies on it to handle the more complicated parts of customer service in a much better way.

Cons

There can be a small delay when creating tickets. I also tested the custom tags feature but I wasn't able to sort or search with it. Still, that's only a minor drawback and overall it's a solid product.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Travis C.

Printing, 51-100 employees

Less than 6 months

5.0

December 2025

“Centralized solution”

Pros

Everything feels well organized and centralized and the customization options are really useful. The assign-to feature is also a very nice touch.

Cons

One thing that feels odd is that the email address shown isn't the sender's actual email but instead a strange @c.keeping.com address.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

Chris B.

Marketing and Advertising, 11-50 employees

Less than 6 months

4.0

December 2025

“Handy Gmail integration”

Pros

Getting this up and running was quick and learning how to use it didn't take much time either. It works directly inside Gmail which was essential for us since we didn't want a separate email platform that required another login. On top of that, the support team is very responsive and detailed whenever we run into issues or need extra training.

Cons

identifying who the email is from and who has been cc'd is a bit hard. The information is there but it's not displayed as prominently as it could be. There are definitely a few areas that could be refined though overall it's still a really solid system.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

View All 3 Reviews

Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does Keeping.com offer an API?

No, Keeping.com does not offer an API.

Does Keeping.com have a mobile app?

No, Keeping.com does not have a mobile app.

What types of pricing plans does Keeping.com offer?

The Keeping.com price is based on three plans: Essential ($14/user/month), Advanced ($24/user/month), Enterprise ($49/user/month). Request a personalized Keeping.com pricing quote for your business.

What level of support does Keeping.com offer?

Keeping.com offers support through knowledgebase, contact form, and email.

What other apps does Keeping.com integrate with?

The software supports integration with multiple platforms, such as Shopify software, Zapier software, Asana, HubSpot, ClickUp software, Jira software, and Linear.

What language does Keeping.com support?

Keeping.com is primarily available in English.

Who are the typical users of Keeping.com?

Typical users include industries like education, IT, eCommerce, logistics, finance, and operations.