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Overview
Keeping.com software provides seamless customer communication management by transforming native Gmail into an efficient shared help desk, maximizing support team throughput. While some features take time to load occasionally, its powerful integration depth with specialized project tools and rapid setup time make it an exceptionally accessible solution.
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Starting Price
Custom
Keeping.com Specifications
CRM Integration
Canned Responses
Analytics and Reporting
Customer Profiles
What Is Keeping.com?
Keeping.com converts standard email streams into an actionable ticket management system, dramatically streamlining support workflows for rapidly scaling businesses. It enables teams to gain control and efficiency by employing best-in-class analytics, ensuring agents precisely track vital metrics like resolution time and volume. Furthermore, its robust automation features utilize round robin assignment capabilities, which prevents agents from suffering burnout while ensuring equitable workloads and consistently swift response times. The functionality is centralized entirely within Gmail, allowing teams to leverage familiar infrastructure without adopting complex, external systems.
Keeping.com Pricing
The Keeping.com cost is based on three plans:
- Essential: $14/user/month
- Advanced: $24/user/month
- Enterprise: $49/user/month
Disclaimer: The pricing is subject to change.
Keeping.com Integrations
The software supports integration with multiple platforms, such as:
Who Is Keeping.com For?
Keeping.com is ideal for a range of industries, including:
- Education
- IT
- eCommerce
- Logistics
- Finance
- Operations
Is Keeping.com Right For You?
If your team values instant simplicity, minimal training, and the inherent familiarity of Gmail for communication, Keeping.com offers significant competitive advantages. By leveraging its low barrier to entry and robust developer integration set, the platform significantly reduces operational overhead. Understanding the straightforward price structure reveals its immense value proposition for scaling SMEs. Despite the perceived cost, the rapid ROI derived from increased team efficiency fully justifies the long-term investment.
Still not sure about Keeping.com? Contact our support team at (661) 384-7070 for further guidance.
Keeping.com Features
This crucial capability enables support agents to manage high-volume customer inquiries directly within their standard Gmail interface. This eliminates the operational friction of switching platforms, consolidating all support operations into one familiar environment for maximum efficiency and reduced training overhead.
The platform delivers robust reporting tools essential for meticulously tracking vital customer service metrics. Key data points, including first response time, overall request volume, and specific team response methods, provide essential insights for continuous operational improvement and effective resource allocation.
Users can utilize predefined rules and workflow triggers to handle common, repetitive tasks without requiring manual agent intervention. Features like the sophisticated Round Robin assignment automatically distribute incoming tickets, ensuring equitable workload allocation and actively preventing potential agent burnout among support teams.
The platform is specifically designed to be highly accessible for busy teams, ensuring a nearly instant setup process. It eliminates the need for complex, external software configuration by leveraging native Gmail integration. This approach allows organizations to immediately become operational, supporting their customers within minutes of implementation.
