Overview
Keyfax unifies enquiry management, housing repairs, and self-service within a single, streamlined platform, enabling providers to address issues more quickly and consistently. Although the reporting filters could be more flexible, the platform’s intelligent scripting and configurable workflows give teams the structure they need to deliver an efficient customer experience.
Overall Rating
Based on 5 users reviews
4.8
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
Keyfax Specifications
Omnichannel Support
CRM Integration
Canned Responses
Analytics and Reporting
What Is Keyfax?
Omfax provides specialized housing software designed for social landlords, housing associations, and local authorities. Its core solution, Keyfax, streamlines both agent and tenant self-service interactions, enabling quicker and more accurate handling of repair issues and general inquiries. From diagnosing repairs to addressing tenancy questions, the platform empowers housing providers to deliver efficient, consistent service every time.
Keyfax Pricing
Keyfax Integrations
The platform offers seamless integration with the following third-party applications:
- Fixzy Assist
- FLS
- Totalmobile
- 1stTouch
- AccuServ
- Capita
Who Is Keyfax For?
The platform is well-suited for professionals from a wide range of industries and sectors, including:
- Housing coach
- Social housing providers
- Customer service
- Housing association
- Community service
Is Keyfax Right For You?
Keyfax is an ideal solution for housing providers and public service teams in need of a guided, low-code platform to handle repairs and enquiry diagnostics. It’s particularly beneficial for housing associations, local councils, and facilities contractors aiming to boost first-contact resolution, streamline training, and ensure consistency in customer service.
Still exploring your options? Contact our customer support team at (661) 384-7070—we’re here to help you decide if Keyfax aligns with your event goals and technical requirements.
Keyfax Features
This module empowers customer service advisors with a visual interface to accurately and efficiently diagnose a wide range of housing repair issues. It features a user-friendly interface equipped with visual aids, diagrams, and straightforward search tools that help customer service teams quickly identify and resolve issues.
Keyfax enhances diagnostic precision with intelligent scripting that dynamically pulls in relevant tenant and property data. Additionally, it can flag properties due for window replacements or adjust responses for tenants requiring special communication methods.
This module is designed to handle a wide range of tenant enquiries like rent questions, complaints, reports of antisocial behavior, and requests for adaptations. This tool helps reduce training costs, increases resolution rates at first contact, and integrates seamlessly with existing CRM and housing systems.
Keyfax ‘Enquiries Online’ offers a simple, effective way for housing associations and local authorities to introduce tenant self-service, giving residents the ability to manage non-urgent enquiries anytime.
