Last Updated
Overview
Keyfax unifies enquiry management, housing repairs, and self-service within a single, streamlined platform, enabling providers to address issues more quickly and consistently. Although the reporting filters could be more flexible, the platform’s intelligent scripting and configurable workflows give teams the structure they need to deliver an efficient customer experience.
Keyfax Specifications
- Omnichannel Support
- CRM Integration
- Canned Responses
- Analytics and Reporting
Keyfax Features
Repairs Diagnostics
This module empowers customer service advisors with a visual interface to accurately and efficiently diagnose a wide range of housing repair issues. It features a user-friendly interface equipped with visual aids, diagrams, and straightforward search tools that help customer service teams quickly identify and resolve issues.
Intelligent Scripting
Keyfax enhances diagnostic precision with intelligent scripting that dynamically pulls in relevant tenant and property data. Additionally, it can flag properties due for window replacements or adjust responses for tenants requiring special communication methods.
Enquiries Diagnostics
This module is designed to handle a wide range of tenant enquiries like rent questions, complaints, reports of antisocial behavior, and requests for adaptations. This tool helps reduce training costs, increases resolution rates at first contact, and integrates seamlessly with existing CRM and housing systems.
Self‑Service Enquiries
Keyfax ‘Enquiries Online’ offers a simple, effective way for housing associations and local authorities to introduce tenant self-service, giving residents the ability to manage non-urgent enquiries anytime.
Pros And Cons of Keyfax
Pros
Allows advisers to focus on resolution
Clear scripting aligns with the repair handbook
Admins can fully customize system flows
Cons
Report generation needs to be faster
Limited filtering options in the report data
Keyfax Reviews
Total 5 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars80%
4
Stars20%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Government Administration, 500+ employees
More than a year
“Very easy to use”
Pros
The platform is extremely easy to use, with updated images and clear, step by step instructions that make the whole process simple. Also it is designed to guide us well through each stage ensuring that even complex tasks feel simple and manageable
Cons
I do not use it daily so I am not familiar with its cons.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Civic & Social Organization, 500+ employees
More than a year
“Easy Script Modifications and Smooth Integration”
Pros
Modifying scripts is pretty easy with it and they are integrated with the repair handbook without a big hassle. On top of that the Omfax team provides outstanding communication ensuring that any questions or issues we are facing are addressed quickly and efficiently.
Cons
We have not faced any major issues except for changes in the Omfax staffing.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Civic & Social Organization, 500+ employees
More than a year
“Ideal tool to help businesses stay focused”
Pros
Keyfax platform is easy to navigate and integrates very easily with our host system. The features available within it allow us to develop processes that truly work for our organization and the continuous development of the product helps future proof it ensuring it will continue to meet our needs moving forward.
Cons
There are a few features we would like to see developed such as an improved editing tool for message boxes and the ability to reference information within data boxes.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
10
Functionality
7
Frequently Asked Questions
What other apps does Keyfax integrate with?
The platform integrates smoothly with a range of third-party applications, including Fixzy Assist, FLS, Totalmobile, 1stTouch, AccuServ, and Capita.
What types of pricing plans does Keyfax offer?
The platform provides flexible pricing plans that can be tailored to suit your specific business needs. Contact us today to request a personalized Keyfax cost quote.
Does Keyfax offer an API?
Yes, the software offers an API.
What language does Keyfax support?
The platform offers support in English, German, Spanish, French, and many more languages.
Who are the typical users of Keyfax?
The platform is particularly well-suited for housing coaches, social housing providers, customer service teams, housing associations, and community service organizations, offering tools that align with their unique operational needs.
Does Keyfax have a mobile app?
No, the platform doesn’t offer a mobile app.
What level of support does Keyfax offer?
The platform provides support through phone, email, and inquiry form submission.