Last Updated Aug 1, 2025
Overview
Keyfax unifies enquiry management, housing repairs, and self-service within a single, streamlined platform, enabling providers to address issues more quickly and consistently. Although the reporting filters could be more flexible, the platform’s intelligent scripting and configurable workflows give teams the structure they need to deliver an efficient customer experience.
Overall Rating
Based on 5 users reviews
4.8
Rating Distribution
Positive
100%
Neutral
0%
Negative
0%
Starting Price
Custom
What Is Keyfax?
Omfax provides specialized housing software designed for social landlords, housing associations, and local authorities. Its core solution, Keyfax, streamlines both agent and tenant self-service interactions, enabling quicker and more accurate handling of repair issues and general inquiries. From diagnosing repairs to addressing tenancy questions, the platform empowers housing providers to deliver efficient, consistent service every time.
Keyfax Pricing
Keyfax Integrations
The platform offers seamless integration with the following third-party applications:
- Fixzy Assist
- FLS
- Totalmobile
- 1stTouch
- AccuServ
- Capita
Who Is Keyfax For?
The platform is well-suited for professionals from a wide range of industries and sectors, including:
- Housing coach
- Social housing providers
- Customer service
- Housing association
- Community service
Is Keyfax Right For You?
Keyfax is an ideal solution for housing providers and public service teams in need of a guided, low-code platform to handle repairs and enquiry diagnostics. It’s particularly beneficial for housing associations, local councils, and facilities contractors aiming to boost first-contact resolution, streamline training, and ensure consistency in customer service.
Still exploring your options? Contact our customer support team at (661) 384-7070—we’re here to help you decide if Keyfax aligns with your event goals and technical requirements.
