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Overview
Khoros Care is an extensive customer service platform that connects support channels into one dashboard to boost response consistency and speed. While the platform’s post tracking tool may require some improvement, its built‑in automation and analytics tools streamline customer engagement and support operations across multiple touchpoints.
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Starting Price
Custom
Khoros Care Specifications
- Live Chat
- Omnichannel Support
- Analytics And Reporting
- Automated Responses And Chatbots
What Is Khoros Care?
Khoros Care is a cloud-based customer service platform that centralizes customer interactions across digital channels and automates routine tasks. It supplies chat and voice automation, omnichannel message handling, and AI‑powered tools to assist agents in responding faster and more accurately. It offers dashboards and analytics to monitor customer engagement, team performance, and support metrics across channels. The platform also enables businesses to manage support workflows, track KPIs, and maintain service quality with reduced manual effort.
Khoros Care Pricing
Khoros Care Integrations
Who Is Khoros Care For?
Khoros Care is suitable for the following professionals:
- Social media managers
- Customer service teams
Is Khoros Care Right For You?
Khoros Care software is suitable for businesses aiming to offer seamless customer support across multiple digital channels while improving efficiency and scalability. It automates common queries, includes social and web messaging, and gives agents AI‑assisted tools to handle interactions effectively. The platform also provides visibility into support performance via analytics and operational insights.
Still not sure if Khoros Care is right for you? Contact our customer helpline at (661) 384-7070 for further guidance.
Khoros Care Features
Social Listening
Khoros Care monitors conversations and mentions about brands across digital channels to gather customer insights. It tracks sentiment, trends, and topics to identify emerging issues or opportunities while providing actionable data to inform customer service strategies and improve engagement.
Social Planning
The software schedules and organizes social interactions to ensure consistent engagement. It coordinates campaigns and content distribution across multiple channels and aligns social activities with customer support and marketing objectives.
Social Publishing
The system distributes content to social media platforms efficiently while maintaining consistency. It automates posting to ensure timely communication with audiences and supports content optimization and brand messaging across channels.
Social Engagement
The system facilitates direct interaction with customers across social platforms. It handles inquiries, comments, and feedback to resolve issues promptly. The platform also strengthens customer relationships through real-time and proactive engagement.
Pros And Cons of Khoros Care
Pros
Provides AI‑assisted automation and bot handling
Offers real‑time analytics and dashboards
Supports social messaging and web chat for broad customer reach
Reduces support workload and increases scalability of support operations
Cons
It may offer limited customizable report templates
The platform's mobile app may require some improvement
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Frequently Asked Questions
Does Khoros Care offer an API?
Yes, Khoros Care does offer an API.
Does Khoros Care have a mobile app?
No, Khoros Care does not offer a mobile app.
Who are the typical users of Khoros Care?
The typical users of Khoros Care include professionals like social media managers and customer service teams.
What types of pricing plans does Khoros Care offer?
The vendor offers customized pricing plans according to different business needs. Get a customized Khoros Care cost breakdown for your business today.
What level of support does Khoros Care offer?
Khoros Care offers support through form submission.
What other apps does Khoros Care integrate with?
The vendor has not provided details about third-party integrations for this software.
What language does Khoros Care support?
Khoros Care software supports more than 187 languages including English and more.