Khoros Care
Last Updated
Overview
Khoros Care is an extensive customer service platform that connects support channels into one dashboard to boost response consistency and speed. While the platform’s post tracking tool may require some improvement, its built‑in automation and analytics tools streamline customer engagement and support operations across multiple touchpoints.
Khoros Care Specifications
- Live Chat
- Omnichannel Support
- Analytics And Reporting
- Automated Responses And Chatbots
Khoros Care Features
Social Listening
Khoros Care monitors conversations and mentions about brands across digital channels to gather customer insights. It tracks sentiment, trends, and topics to identify emerging issues or opportunities while providing actionable data to inform customer service strategies and improve engagement.
Social Planning
The software schedules and organizes social interactions to ensure consistent engagement. It coordinates campaigns and content distribution across multiple channels and aligns social activities with customer support and marketing objectives.
Social Publishing
The system distributes content to social media platforms efficiently while maintaining consistency. It automates posting to ensure timely communication with audiences and supports content optimization and brand messaging across channels.
Social Engagement
The system facilitates direct interaction with customers across social platforms. It handles inquiries, comments, and feedback to resolve issues promptly. The platform also strengthens customer relationships through real-time and proactive engagement.
Pros And Cons of Khoros Care
Pros
Provides AI‑assisted automation and bot handling
Offers real‑time analytics and dashboards
Supports social messaging and web chat for broad customer reach
Reduces support workload and increases scalability of support operations
Cons
It may offer limited customizable report templates
The platform's mobile app may require some improvement
Khoros Care Reviews
Total 6 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars83%
4
Stars17%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Not Specified, N/A employees
“all-in-one social inbox”
Pros
Having all my social channels in one place, Facebook, LinkedIn, Instagram and Twitter, makes a big difference. I can reply to customer questions in real time which really helps improve the overall customer experience. It also comes with useful reports that show service levels, response times, total traffic received and how much of it was answered.
Cons
The downside is that you have to spend extra if you want to add more accounts.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
7
Functionality
7
Not Specified, N/A employees
“Serves its purpose perfectly”
Pros
Platform brings all of the company's social media pages, including Facebook, Twitter, Instagram and LinkedIn, into one place. This means customer queries from any channel are received and responded to by administrators in real time. It also includes a reporting tool that provides useful insights into agent productivity, including the number of responses, response times, service levels, total traffic received and the amount of traffic responded to.
Cons
Up to this point the application has done exactly what I need it to do and I honestly haven't run into anything to dislike.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
9
Functionality
10
Not Specified, N/A employees
“Powerful routing and analytics”
Pros
Built to fully support digital customer service, this platform feels powerful and very simple to use. It handles workflow management exceptionally well with queue management, priority routing and configurable automatic routing for incoming traffic instead of allowing "cherry-picking." The reporting and analytics tools are especially strong, giving you detailed insights and granular performance metrics. It also integrates really well with all your social channels.
Cons
One thing still missing is customizable report templates for historical raw data exports.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
Does Khoros Care offer an API?
Yes, Khoros Care does offer an API.
Does Khoros Care have a mobile app?
No, Khoros Care does not offer a mobile app.
Who are the typical users of Khoros Care?
The typical users of Khoros Care include professionals like social media managers and customer service teams.
What types of pricing plans does Khoros Care offer?
The vendor offers customized pricing plans according to different business needs. Get a customized Khoros Care cost breakdown for your business today.
What level of support does Khoros Care offer?
Khoros Care offers support through form submission.
What other apps does Khoros Care integrate with?
The vendor has not provided details about third-party integrations for this software.
What language does Khoros Care support?
Khoros Care software supports more than 187 languages including English and more.