Last Updated
Overview
Kimoby offers a customer messaging platform that helps service teams streamline communication, send automated reminders, and efficiently manage customer interactions. While some functions update slightly slowly, its SMS/MMS messaging, automated workflows, and mobile payment capabilities make it a reliable choice for automotive and service businesses.
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Starting Price
Custom
Kimoby Specifications
Live Chat
Omnichannel Support
CRM Integration
Analytics and Reporting
What Is Kimoby?
Kimoby enables dealerships to centralize communication and streamline operations through a cloud-based platform. By automating appointment reminders and supporting multimedia messaging, businesses can significantly reduce phone traffic and missed opportunities. The software allows staff to send photos and videos directly to clients, addressing customer distrust, accelerating approval times for service recommendations, and increasing overall efficiency.
Kimoby Pricing
Kimoby pricing is structured across the following categories, as detailed below:
Communication & SLT Plans:
- Essential: Starting at $700/month
- Pro: Starting at $1,200/month
Marketing & Service Retention:
- Essential: $300/month
Kimoby Go:
- Without Connectivity: $20/car/month
- With Connectivity: $35/car/month
Kimoby Pay In-Person:
- Interchange rate: Custom
- Terminal: $499/device
Disclaimer: The pricing is subject to change.
Kimoby Integrations
The software supports integration with multiple systems and platforms, such as:
- Tekion
- Quorum
- Protractor
- Lightspeed Retail
- DealerVu
Who Is Kimoby For?
Kimoby is designed to support a wide range of roles and teams within dealership and service-based organizations, including:
- Service advisors
- Dealership managers
- Customer support teams
- Service departments
- Sales teams
- Operations managers
- Automotive businesses
Is Kimoby Right For You?
Kimoby is ideal for automotive dealerships looking to modernize fixed operations. The platform is trusted by leading OEMs and dealerships, including Volkswagen and Mercedes-Benz, for streamlining customer communication. With enterprise-grade PCI DSS–compliant payments, Video-to-Customer updates, and integrated fleet management, Kimoby helps teams improve efficiency, enhance customer engagement, and manage service operations effectively, making it a practical solution for modern dealerships.
Still unsure about Kimoby? Contact us at (661) 384-7070 for further guidance.
Kimoby Features
Kimoby helps businesses identify dissatisfied customers in real time by sending immediate alerts when negative or neutral feedback is received. This allows teams to act quickly, resolve issues before they escalate, protect customer relationships, and prevent poor experiences from impacting long-term retention or online reputation.
The platform automatically sends review requests via text message immediately after service visits, making it easier for satisfied customers to share feedback. This approach increases review volume without manual effort, improves online visibility, and helps businesses build stronger credibility while maintaining a consistent post-service engagement process.
The software consolidates CSI scores and online customer reviews into a single, easy-to-use dashboard. By eliminating the need to switch between multiple tools, teams gain instant visibility into customer sentiment, identify trends faster, and make more informed decisions to improve service quality and performance.
Kimoby enables three-way texting between customers and internal departments, allowing teams to collaborate efficiently within a single conversation. With automated replies, workflow-based messaging, and built-in translation features, businesses can maintain consistent communication, reduce response delays, and deliver clearer, more coordinated customer interactions.
The platform streamlines internal communication by quickly connecting customer-facing staff with the right team members when issues arise. This ensures faster resolutions, reduces handoff delays, and helps service teams address customer concerns efficiently, ultimately improving response times and delivering a smoother, more reliable service experience.
