Kimoby
Last Updated
Overview
Kimoby offers a customer messaging platform that helps service teams streamline communication, send automated reminders, and efficiently manage customer interactions. While some functions update slightly slowly, its SMS/MMS messaging, automated workflows, and mobile payment capabilities make it a reliable choice for automotive and service businesses.
Kimoby Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Analytics and Reporting
Kimoby Features
Instant Problem Alerts
Kimoby helps businesses identify dissatisfied customers in real time by sending immediate alerts when negative or neutral feedback is received. This allows teams to act quickly, resolve issues before they escalate, protect customer relationships, and prevent poor experiences from impacting long-term retention or online reputation.
Automatic Review Requests
The platform automatically sends review requests via text message immediately after service visits, making it easier for satisfied customers to share feedback. This approach increases review volume without manual effort, improves online visibility, and helps businesses build stronger credibility while maintaining a consistent post-service engagement process.
Centralized Feedback Dashboard
The software consolidates CSI scores and online customer reviews into a single, easy-to-use dashboard. By eliminating the need to switch between multiple tools, teams gain instant visibility into customer sentiment, identify trends faster, and make more informed decisions to improve service quality and performance.
Three-Way Texting And Automations
Kimoby enables three-way texting between customers and internal departments, allowing teams to collaborate efficiently within a single conversation. With automated replies, workflow-based messaging, and built-in translation features, businesses can maintain consistent communication, reduce response delays, and deliver clearer, more coordinated customer interactions.
Fast Internal Team Communication
The platform streamlines internal communication by quickly connecting customer-facing staff with the right team members when issues arise. This ensures faster resolutions, reduces handoff delays, and helps service teams address customer concerns efficiently, ultimately improving response times and delivering a smoother, more reliable service experience.
Pros And Cons of Kimoby
Pros
Easy, automated appointment reminders reduce manual outreach time
Multimedia messaging enhances transparency with photos and videos
Automated review requests boost online reputation and visibility
Cons
System may occasionally send duplicate service notifications to customers
Could benefit from a quicker way to add customers from any page
Kimoby Reviews
Total 20 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars95%
4
Stars5%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Construction, N/A employees
More than a year
“Effective marketing automation”
Pros
It takes care of the whole marketing process automatically which saves me a lot of time. On top of that, staying in touch with customers is effortless since it keeps communication going 24/7.
Cons
It handles everything I've been looking for on my side. Keep it up!
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
9
Functionality
10
Construction, N/A employees
Less than 6 months
“handy scheduling”
Pros
Getting everything up and running was very easy and the platform was simple to use from the start. We also appreciated being able to send messages automatically or schedule them ahead of time.
Cons
One thing that didn't work well for us was how easily users could opt out of messages. We were using it to remind employees to submit timesheets but many of them just unsubscribed which made the whole system ineffective.
Rating Distribution
Ease of use
9
Value for money
9
Customer Support
8
Functionality
7
Automotive, N/A employees
More than a year
“Fantastic support”
Pros
Using it has been very easy the support is fantastic and it connects really well with the systems we already use.
Cons
Not a con but I'd love to see two-way integration added for other software as well, such as CDK.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
8
Frequently Asked Questions
What types of pricing plans does Kimoby offer?
Kimoby pricing is organized into several categories. The Communication & SLT Plans start at $700/month for the Essential tier and $1,200/month for Pro. Marketing & Service Retention begins at $300/month. Kimoby Go costs $20/car/month without connectivity and $35/car/month with connectivity. Kimoby Pay In-Person charges a custom interchange rate, with terminals priced at $499/device. Get a detailed Kimoby cost breakdown to make an informed decision.
What level of support does Kimoby offer?
Kimoby provides extensive support options, including a dedicated account manager, live chat, an online knowledge base, video tutorials, and quarterly business review meetings.
What other apps does Kimoby integrate with?
Kimoby software supports integration with multiple systems and platforms, including Protractor, DealerVu, Tekion, Lightspeed Retail, and Quorum.
What language does Kimoby support?
Kimoby software primarily supports English and French.
Who are the typical users of Kimoby?
Kimoby features are used by service advisors, dealership managers, customer support teams, service departments, sales teams, operations managers, and automotive businesses.
Does Kimoby offer an API?
Yes, Kimoby offers an API.
Does Kimoby have a mobile app?
Yes, Kimoby offers a dedicated mobile app for both iOS and Android.