Kimoby Reviews

Pros

It takes care of the whole marketing process automatically which saves me a lot of time. On top of that, staying in touch with customers is effortless since it keeps communication going 24/7.

Cons

It handles everything I've been looking for on my side. Keep it up!

Pros

Getting everything up and running was very easy and the platform was simple to use from the start. We also appreciated being able to send messages automatically or schedule them ahead of time.

Cons

One thing that didn't work well for us was how easily users could opt out of messages. We were using it to remind employees to submit timesheets but many of them just unsubscribed which made the whole system ineffective.

Pros

Using it has been very easy the support is fantastic and it connects really well with the systems we already use.

Cons

Not a con but I'd love to see two-way integration added for other software as well, such as CDK.

Pros

Compared with email the back-and-forth communication is instant and being able to send pictures and video attachments is really useful when a customer is explaining an issue with their car.

Cons

I would have liked to see training courses available so we could learn how to use the system to its full potential and take advantage of everything it offers.

Pros

Being able to stay connected with customers from my phone, PC or iPad is a huge plus. That flexibility makes it really convenient to keep up with conversations no matter which device I'm using.

Cons

Typing in a phone number can be frustrating because there's a noticeable lag. At times, it also pulls up numbers that are nowhere close to the person I'm actually trying to reach.

Pros

One feature I really appreciate is the note setting. It lets me write notes and reminders for myself as well as for colleagues which helps a lot with keeping track of things.

Cons

A downside is that I can't void a payment link and I also wish it included video functionality.

Pros

Everything is laid out clearly so it's quick to find what I need and the information is very readable.

Cons

At this point, I really don't have any complaints. Everything has been easy to use and I can't think of any features that are missing.

Pros

These days, I'm not wasting hours going back and forth trying to reach customers. My team and I can all get in touch with them whenever we need to and quickly find the answers that help us keep moving with our work.

Cons

Reopening a conversation or going back to review a previous one isn't as easy as it could be.

Pros

Being able to text customers right from my computer makes communication much more convenient and the saved messages feature helps a lot when I need to reply quickly.

Cons

There really isn't much to complain about and I'd definitely recommend it to everyone.

Pros

Getting around the software is very easy and adding new users doesn't take much effort. Whenever help is needed, an IT representative responds right away which makes a big difference. Unlike some other systems, you can actually speak with a real person when you need support.

Cons

I'd still like to see more reporting options. It would also be helpful to have visibility into whether a customer actually came into the store and bought a product.

Pros

Easy to use platform!! and the customer response has been excellent. At this point, we hardly ever need to pick up the actual phone anymore.

Cons

A proper mobile app would really help so the workflow isn't so heavily centered around the desktop.

Pros

Using it has made customer communication a lot simpler. Scheduling appointments, sending reminders, following up on estimates and upsells and letting customers know when their vehicle is ready is much more convenient especially when they can't answer phone calls. It saves a ton of time and being able to send photos to customers when there's a problem with the vehicle is a feature I really appreciate.

Cons

Every now and then, messages end up going to the wrong person.

Pros

This system feels very user friendly. The payment process is feasible, communicating with customers is easy and the support team responds quickly whenever we have questions or concerns.

Cons

No complaints at all. The system works well exactly as it is.

Pros

Everything feels very simple so there's barely any learning curve at all.

Cons

Can't think of any issues, it's been an excellent experience overall.

Pros

Whenever something comes up the support has been fantastic and issues get sorted out very quickly. The team also pays attention to feedback and listens when suggestions for improvements are shared.

Cons

Haven't come across any reason to complain about this software.

Pros

Using this product has been very easy especially for handling payments and booking appointments.

Cons

Honestly, nothing comes to mind right now and I also haven't heard any complaints from the staff about the product.

Pros

One thing that has been really useful is being able to reach customers without staff needing to use their personal phones. It also keeps a clear record whenever approval is given for work completed so later on a customer cannot claim they never authorized it.

Cons

We really have not run into any problems with it. Any issues have been on our end, mainly when customer phone numbers were not entered in the right place for contact.

Pros

This platform has been a big help because it's very simple to work with. It has reduced costs by automatically reminding customers about their appointments, notifying them when they're due for service, helping us collect payments and letting them know when their vehicle is ready. There's honestly a lot more I could say about how useful it has been.

Cons

I genuinely can't think of anything I dislike about this product.

Pros

Every person on our team was able to pick up its different functions in less than a day which made onboarding really quick and easy.

Cons

The downside is that it isn't connected to a DMS so the transition with our client base isn't as convenient as it could be. We also have to upload our own appointment lists every day.

Pros

Using it day to day has been very easy. If someone on the team is out, you can set up an automatic reply that redirects the message to another team member which is really helpful. The standout feature for me is the text-to-payment option. Overall, it's an extremely good piece of software.

Cons

My only complaint is that American Express cards aren't accepted in the payment section.