Knowlarity Reviews

Pros

It feels almost like a ready-to-use telephony solution that can be plugged into an existing business without much effort. It needs very little customization or setup tweaking and the implementation team helps get everything up and running in around 4 to 5 days. It also offers a long list of APIs so connecting it with other software is quite simple. For teams with 5 or more callers, it also turns out to be more cost-effective than comparable competitors like Ozonetel.

Cons

After it is implemented, making telephony changes later can become quite expensive. For instance, if the initial IVR was set up with 5 options and later the business wants to add a 6th one, the Knowlarity setup team would need to redo the recording and mapping for each IVR option and charge almost the same amount as they did during the original setup. That makes businesses less willing to make changes to their existing telephony system.