Knowlarity
Last Updated
Overview
Knowlarity lets businesses manage customer interactions across voice, video, AI, messaging, and cloud calls from one platform. Although the reporting depth is limited, its scalable cloud-telephony improves team productivity and overall customer satisfaction. It's ideal for SMEs and enterprises and offers virtual numbers, multi-channel routing, CRM integration, and real-time analytics.
Knowlarity Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Analytics And Reporting
Knowlarity Features
Cloud Contact Center
This feature allows businesses to manage customer interactions efficiently through a cloud-based call center platform. It provides call routing, recording, mobile access, and omnichannel management, enabling teams to analyze agent performance, streamline operations, and deliver seamless customer experiences everywhere.
WhatsApp Business API
The software offers WhatsApp messaging capabilities to connect directly with customers. It supports automated chatbots, notifications, and multi-chat handling, enabling teams to enhance engagement, reduce response times, boost lead generation, and provide a cost-effective channel for personalized customer support.
Speech Analytics
Users can analyze customer conversations with real-time speech-to-text transcription and sentiment analysis. This feature identifies key phrases, supports multilingual transcription, measures agent performance, and generates insights, enabling businesses to optimize operations, improve customer experience, and make data-driven strategic decisions efficiently.
Toll-Free Number
This feature enables customers to contact businesses free of charge through 1800 numbers. It provides call routing, IVR menus, and call recording, enhancing brand recall, boosting lead conversions, ensuring round-the-clock availability, and expanding reach while offering a seamless customer service experience.
Video Communication Platform
This feature allows teams to conduct high-definition video meetings with screen sharing, personalized branding, and one-click access. It ensures real-time collaboration, recording, and easy management, enabling businesses to connect with customers effectively, enhance engagement, and deliver interactive and productive virtual experiences.
Pros And Cons of Knowlarity
Pros
Provides detailed call logs and analytics
Allows supervisors to monitor ongoing calls
Cloud-based calling simplifies team operations
Cons
IVR transfer occasionally experiences a noticeable delay
Technical stability concerns raised by customers
Knowlarity Reviews
Total 1 reviews
5
All reviews are from verified customers
Rating Distribution
5
Stars100%
4
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3
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2
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1
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Share your experience
Health, Wellness and Fitness, 500+ employees
More than a year
“Ready-to-use telephony solution”
Pros
It feels almost like a ready-to-use telephony solution that can be plugged into an existing business without much effort. It needs very little customization or setup tweaking and the implementation team helps get everything up and running in around 4 to 5 days. It also offers a long list of APIs so connecting it with other software is quite simple. For teams with 5 or more callers, it also turns out to be more cost-effective than comparable competitors like Ozonetel.
Cons
After it is implemented, making telephony changes later can become quite expensive. For instance, if the initial IVR was set up with 5 options and later the business wants to add a 6th one, the Knowlarity setup team would need to redo the recording and mapping for each IVR option and charge almost the same amount as they did during the original setup. That makes businesses less willing to make changes to their existing telephony system.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
8
Functionality
10
Frequently Asked Questions
What language does Knowlarity support?
Knowlarity primarily supports English and Hindi; beyond that, the Text-to-Speech solution supports over 125 languages.
What other apps does Knowlarity integrate with?
Knowlarity offers integration with Zoho SalesIQ, Zoho CRM software, Zoho Recruit, and Zoho Desk.
What level of support does Knowlarity offer?
Knowlarity provides support through phone, email, online form, customer portal, and knowledge base.
Does Knowlarity offer an API?
Yes, Knowlarity offers an API.
What types of pricing plans does Knowlarity offer?
Knowlarity offers a range of pricing plans across its products. Cloud Contact Center plans start from ₹1,999/agent/month for the unlimited plan, ₹2,999 for Inbound and Contact Center, ₹3,499 for Inbound and Outbound, and Custom pricing for Lead Management with Tentacle. Softphone solutions with MPLS are ₹1,999 for Unlimited Inbound and ₹2,999 for Inbound + Outbound, while WebRTC (10 agents) plans are ₹1,499 for Unlimited Inbound + Paid Outbound and ₹1,999 for Unlimited Inbound + Outbound. Missed Call plans are ₹5,000/month with 2 lakh free missed calls. Toll-free number plans range annually from ₹21,000 (Basic) to ₹28,800 (Advance) and ₹46,200 (Premium), while prepaid annual plans range from ₹16,800 (Advance) to ₹34,200 (Premium) and ₹60,000 (Premium Plus). A 7-day free trial is also available; contact us today for a detailed Knowlarity cost breakdown for your organization.
Does Knowlarity have a mobile app?
No, Knowlarity does not have a mobile app.
Who are the typical users of Knowlarity?
Knowlarity features are used across industries and sectors, including automobile, healthcare, education, travel tourism and hospitality, information technology, banking and financial services, and real estate.