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Overview
Knowlarity lets businesses manage customer interactions across voice, video, AI, messaging, and cloud calls from one platform. Although the reporting depth is limited, its scalable cloud-telephony improves team productivity and overall customer satisfaction. It's ideal for SMEs and enterprises and offers virtual numbers, multi-channel routing, CRM integration, and real-time analytics.
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Starting Price
Custom
Knowlarity Specifications
Live Chat
Omnichannel Support
CRM Integration
Analytics And Reporting
What Is Knowlarity?
Knowlarity is a secure cloud contact center solution designed to streamline customer support operations for businesses of all sizes, from SMBs to large enterprises. It enables personalized engagement across multiple channels like voice, messaging, and AI-enabled bots. Smart call routing and IVR reduce wait times, ensuring customers connect with the right agent quickly. Furthermore, real-time analytics and call monitoring provide managers with actionable insights to assess agent performance and improve overall customer experience.
Knowlarity Pricing
Knowlarity pricing comprises the following plans, along with a 7-day free trial:
Cloud Contact Center Plans
- Unlimited Contact Center Plan: ₹1,999/agent/month
- Inbound and Contact Center: ₹2,999/agent/month
- Inbound and Outbound Contact Center: ₹3,499/agent/month
- Inbound and Outbound Contact Center with Lead Management (Tentacle): Custom pricing
Softphone Solutions with MPLS
- Unlimited Inbound: ₹1,999/agent/month
- Unlimited Inbound + Outbound: ₹2,999/agent/month
Softphone Solutions with WebRTC (10 agents)
- Unlimited Inbound + Paid Outbound: ₹1,499/agent/month
- Unlimited Inbound + Outbound: ₹1,999/agent/month
Missed Call Plan
- Application Rental and Missed Call Number: ₹5,000/month
- Free missed calls: 2 lakh/month
Toll-Free Number Plans (Annual)
- Basic Plan: ₹21,000/year
- Advance Plan: ₹28,800/year
- Premium Plan: ₹46,200/year
Prepaid Plans (Annual)
- Advance Plan: ₹16,800/year
- Premium Plan: ₹34,200/year
- Premium Plus Plan: ₹60,000/year
Disclaimer: The pricing is subject to change.
Knowlarity Integrations
Knowlarity has integration arrangements with:
Who Is Knowlarity For?
Knowlarity is designed for a wide range of industries and sectors, including:
- Banking and financial services
- Information technology
- Education
- Healthcare
- Automobile
- Real estate
- Travel, tourism, and hospitality
Is Knowlarity Right For You?
Knowlarity specializes in secure, customized cloud communications, making it an excellent choice for businesses scaling their customer engagement across global markets. Its reliable and multi-channel platform offers an industry-leading uptime SLA, ensuring uninterrupted, high-quality service worldwide. Trusted by over 6,000 organizations across 65 countries and recognized with over 75 awards, Knowlarity provides the scalable, secure foundation required for exceptional round-the-clock customer support.
Still doubtful if Knowlarity software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Knowlarity Features
This feature allows businesses to manage customer interactions efficiently through a cloud-based call center platform. It provides call routing, recording, mobile access, and omnichannel management, enabling teams to analyze agent performance, streamline operations, and deliver seamless customer experiences everywhere.
The software offers WhatsApp messaging capabilities to connect directly with customers. It supports automated chatbots, notifications, and multi-chat handling, enabling teams to enhance engagement, reduce response times, boost lead generation, and provide a cost-effective channel for personalized customer support.
Users can analyze customer conversations with real-time speech-to-text transcription and sentiment analysis. This feature identifies key phrases, supports multilingual transcription, measures agent performance, and generates insights, enabling businesses to optimize operations, improve customer experience, and make data-driven strategic decisions efficiently.
This feature enables customers to contact businesses free of charge through 1800 numbers. It provides call routing, IVR menus, and call recording, enhancing brand recall, boosting lead conversions, ensuring round-the-clock availability, and expanding reach while offering a seamless customer service experience.
This feature allows teams to conduct high-definition video meetings with screen sharing, personalized branding, and one-click access. It ensures real-time collaboration, recording, and easy management, enabling businesses to connect with customers effectively, enhance engagement, and deliver interactive and productive virtual experiences.
