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Overview
Knowmax is an AI-guided Knowledge Management platform that helps CX teams deliver error-free service by transforming complex SOPs into interactive decision trees and visual guides. While its specialization may limit broader business functionalities, the platform excels at reducing Average Handle Time and improving First Call Resolution.
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Starting Price
Custom
Knowmax Specifications
CRM Integration
Analytics And Reporting
Knowledge Base
Automated Responses And Chatbots
What Is Knowmax?
Knowmax is an AI Guided Knowledge Management Platform built specifically for customer support and contact center environments. It functions as a single source of truth for organizational knowledge, helping businesses reduce data silos and deliver contextual information instantly. The platform converts complex information into actionable formats, such as interactive decision trees, visual how-to guides, and agent scripts, which agents and customers can use to troubleshoot issues quickly and accurately, thereby boosting key CX metrics like FCR and AHT.
Knowmax Pricing
Knowmax pricing is customized and based on user needs and requirements.
Knowmax Integrations
Knowmax intgrates with many software including:
- Zendesk
- Freshdesk
- Genesys
- Exotel
- Talkdesk
Who Is Knowmax For?
Knowmax is ideal for professional in the following sectors:
- Telecom
- Banking
- Insurance
- Ecommerce
- Healthcare
- Travel
- Automobiles
- Utilities
Is Knowmax Right For You?
Knowmax is an excellent strategic investment if your organization's primary challenge is resolving issues quickly and consistently across different channels, especially when dealing with complex products or services. Its unique strength is converting long SOPs into interactive decision trees and visual guides, which significantly reduces agent error and training time. Furthermore, its AI content migration engine and auto-translate features ensure your knowledge base stays ready, accurate, and available in over a dozen global languages, making it ideal for global operations.
Still not sure about Knowmax? Contact our support team at (661) 384-7070 for further guidance.
Knowmax Features
This system utilizes AI-powered flows to create and scale guided workflows in seconds. It is designed to guide agents with step-by-step precision, ensure mistake-proof resolutions, and automatically auto-traverse the decision tree based on customer inputs.
Knowmax features a versatile knowledge repository serving as a single source of truth for all organizational knowledge. It offers easy content creation for articles and FAQs, and a Google-like search for instant access to relevant knowledge, eliminating data silos.
This module enables users to visualize customer problems and create step-by-step picture guides for accurate solutions. Users can upload images individually or in bulk, and edit images, text, and tips for each step in the process.
This solution helps eliminate frequent training challenges by serving as a central knowledge repository for training guides, video tutorials, and SOPs. It significantly reduces employee training time and boosts productivity for new and existing agents.
