Lightico Reviews

Pros

Handling eSignatures and ID verification remotely felt much more convenient and efficient than doing everything through email.

Cons

The initial setup took a few extra minutes and a couple of steps but once the forms were configured, it became very simple to use. Really solid software overall.

Pros

Using it has been very simple overall and it gets the job done faster and with less effort than competing tools.

Cons

There was a minor learning curve at the beginning and it still required some implementation work to get everything set up.

Pros

Everything feels quick and simple to use which has been a big plus.

Cons

I've only just started using it so I don't have any negatives to point out at the moment.

Pros

Being able to message everyone directly within the active session about the documents sent for signature has been really convenient. It saves me from having to reach out on other platforms and keeps everything in one place.

Cons

Sometimes it has been tricky when multiple people need to sign pages sent to the same email address or phone number. We sometimes get the documents back with only one signature completed or a date missing.

Pros

Getting forms to customers is quick, affordable and very convenient. It works really well on both laptops and smartphones and the staff is consistently available whenever questions or requests come up.

Cons

At the start, there were a few minor bugs and the wizard could have been a little more user-friendly but aside from that, there really haven't been any issues.

Pros

Right away, the texting feature felt the most user-friendly part of the platform. It's very simple to work with and I'd definitely recommend this product to any banking institution. It also integrates really well with the systems we already use.

Cons

The only downside I can point to is having to pick from a preset list of documents under the tools section. It would be more helpful to have an "other" option with a text field so you could type in and label documents when the current list doesn't fit.

Pros

Having the open chat option right under the agreement is really useful since it lets people talk through everything before moving ahead.

Cons

We already use another tool for full online chats so this ends up overlapping a bit with the software we already have in place.

Pros

Most customers who use it are honestly surprised by how much better it is compared with reading out terms and conditions. It really improves the flow of customer conversations and makes sales interactions feel more effective.

Cons

During EE upgrades and sales, the dropdown for selecting "Spend cap" can be confusing and around 8 out of 10 customers get stuck on that step.

Pros

Sending information to customers with it is very convenient. It's quick to enter the details and just as handy when sharing everything with customers.

Cons

The system freezes at times and when that happens, you can't always return to the exact same chat.

Pros

The platform feels very user friendly overall, simple, clear, quick and efficient to work with on a daily basis.

Cons

There were one or two occasions when it seemed to miss the bb speeds while sending to a cx.