Lightico
Last Updated
Overview
Lightico’s platform accelerates every customer-facing interaction by digitizing the entire journey. While the platform's performance might slow down in peak hours, its highest eSign completion rate in the market dramatically increases revenue. This, combined with real-time mobile ID verification, ensures fraud prevention and full compliance.
Lightico Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Analytics And Reporting
Lightico Features
Mobile-First E-signatures
Lightico enables customers to securely sign any document by simply swiping or typing their signature on a smartphone. The solution supports multi-party signing and provides a full audit trail, ensuring every collected signature is legally binding and fully compliant.
Real-Time ID Verification
This feature allows agents to instantly verify a customer's identity by requesting an ID scan or using multi-factor authentication. By collecting a photo of a driver's license or social security number straight from the phone, the platform ensures strong fraud prevention.
PCI-Compliant Payments
Companies can securely collect customer payments remotely through the platform while agents are on a call. This solution ensures the agent never sees or handles sensitive payment information, processing the transaction securely with a fully compliant audit trail and receipt.
AI-Powered Document Processing
This feature uses specialized AI to process standard and handwritten documents for KYC or loan purposes. Unlike basic systems, it is purpose-built to learn complex industry forms quickly, reducing manual document handling. The system includes human oversight to ensure high confidence and continuous compliance.
Pros And Cons of Lightico
Pros
Fast turnaround time reduces agent workload
Compliant system adds a layer of security
User-friendly UI minimizes customer confusion
Cons
New users might require guidance for usage
Data fetching from other systems may take some time as reported by a few users
Lightico Reviews
Total 10 reviews
4.8
All reviews are from verified customers
Rating Distribution
5
Stars80%
4
Stars20%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Hospital & Health Care, 1-10 employees
Free Trial
“Faster than other options”
Pros
Using it has been very simple overall and it gets the job done faster and with less effort than competing tools.
Cons
There was a minor learning curve at the beginning and it still required some implementation work to get everything set up.
Rating Distribution
Ease of use
8
Value for money
10
Customer Support
9
Functionality
10
Architecture & Planning, 1-10 employees
Less than 6 months
“Remote signatures made simple”
Pros
Handling eSignatures and ID verification remotely felt much more convenient and efficient than doing everything through email.
Cons
The initial setup took a few extra minutes and a couple of steps but once the forms were configured, it became very simple to use. Really solid software overall.
Rating Distribution
Ease of use
9
Value for money
10
Customer Support
10
Functionality
10
Insurance, 500+ employees
Less than 6 months
“Quick and effortless workflow”
Pros
Everything feels quick and simple to use which has been a big plus.
Cons
I've only just started using it so I don't have any negatives to point out at the moment.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
9
Functionality
10
Frequently Asked Questions
What types of pricing plans does Lightico offer?
Lightico uses a custom, consumption-based pricing model. Get a detailed Lightico cost breakdown tailored to your specific requirements.
Who are the typical users of Lightico?
Lightico features are used by large-scale B2C enterprises and Fortune 500 companies in highly regulated sectors, specifically financial services, insurance, and telecommunications.
Does Lightico offer an API?
Yes, Lightico offers an API.
Does Lightico have a mobile app?
No, Lightico does not offer a dedicated mobile app.
What level of support does Lightico offer?
Lightico offers support via help center, webinars, and documentation.
What language does Lightico support?
Lightico software primarily supports English.
What other apps does Lightico integrate with?
Lightico supports integration with a wide range of platforms, including Salesforce, Genesys, and Microsoft Dynamics, alongside automated workflows via Zapier.