Lime Connect Reviews

Pros

Found it to be user friendly and integrating it into a website, system or software is very simple.

Cons

Never faced any issues with it. Everything has been working exactly as expected.

Pros

It comes with a lot of features that make day-to-day tasks much more convenient for the user.

Cons

We're very satisfied overall and honestly don't have any complaints about the software.

Pros

Setup is really quick and simple and adding it to the website only takes a few minutes.

Cons

During the initial testing phase, I haven't come across any real drawbacks yet.

Pros

Their expertise goes beyond just building the tools, they clearly understand how to use them well too. The chat support is very helpful and responds quickly.

Cons

It still lacks a few features when it comes to customization.

Pros

Switching to this tool has been such a big upgrade for us. We moved over from another live chat tool that barely offered any useful features and this platform has given us so many more options. It lets us chat with customers through Messenger, WhatsApp and several other channels which has been incredibly helpful. Another thing I really appreciate is how it helps us keep track of past customers and previous conversations, making it much easier to build stronger customer relationships.

Cons

Honestly, I haven't come across a single feature I dislike on this platform. Everything about it has been excellent for us.

Pros

Getting started with the live chat is simple and creating an account doesn't take much effort. There's also a clear overview that brings together all the features and incoming chats in one place.

Cons

Because the platform includes a lot of features, it takes a bit of time to fully understand everything it can do and explore all the options available.

Pros

Being free is a big plus and it's simple to use, professional-looking, high quality and quick to install. Best of all, it actually works which is really all you can ask from a free solution.

Cons

The only trade-off is having to keep their branding and stay on the lite version if you want to use it for free but honestly that's fine since it still includes everything needed to get started.

Pros

The implementation was not hard and it was simple to tailor it to our needs and CI. The tutorials are very helpful although the platform is quite self-explanatory even without them. We're planning to stick with the full version.

Cons

I can't get to the settings without fully leaving the chat panel, unless I manually open the link in a new tab. Using "open in new tab" just sends me to an about:blank page.

Pros

It has become a regular part of how we work and the range of features it offers has really impressed us. It makes customer support and feedback much simpler for customers and gives us a better way to stay connected and interact with them. I'd definitely recommend it right away.

Cons

Getting everything set up takes some time because the different features are not immediately obvious. A default setup option would make things easier and one complete tutorial video would probably be more helpful than having lots of smaller ones.

Pros

Its so simple to operate, it feels user-friendly and the response time is quick.

Cons

The trial version comes with a few feature limitations and the statistics section feels somewhat restricted.

Pros

The setup is quite uncomplicated, connecting it to the website didn't take much work and the tutorials were genuinely helpful. I also really appreciated the styling options.

Cons

It did take a bit of extra effort to sort out all the different wording used across the functions.

Pros

Communication with customers is quick and simple which makes daily interactions much faster.

Cons

At times some of the settings felt a bit unclear.

Pros

Getting the widget onto our website was basically a one-line integration which made setup really simple and fast.

Cons

I'd still like to see a bit more flexibility in how end users register. It would be better if a phone number could be used instead of making email mandatory.

Pros

The chat panel is very user-friendly, the widgets are really simple to set up, the chat itself is responsive and the macros are a nice addition as well.

Cons

There's no option to send files in the chat panel, you can't reply directly to offline messages from within Userlike and a few configuration settings are still missing.

Pros

Integrating it into an existing web application was pretty simple and I also appreciate being able to adjust the colors so it matches the shop's look and feel instead of clashing with the overall design.

Cons

Something that could be better is the bandwidth usage of the Userlike scripts. It would help if the source code were optimized more especially for better mobile page speed.

Pros

The platform is very user-friendly, helpful and simple to customize to fit different needs.

Cons

The software doesn't offer other language options.

Pros

Its pretty simple to use, gives plenty of room for fine-tuning and connects well with other platforms.

Cons

I haven't fully tested it yet so I'll be able to share more detailed feedback soon.

Pros

I really appreciated that it didn't require any heavy server-side implementation to get started.

Cons

At the beginning, it wasn't very simple to locate all the settings and options.

Pros

Its very simple to handle and implementation was also fairly simple. It does take a bit of time to go through all the settings but they've already been reduced to the essentials so it never feels overwhelming. On top of that, the customer service is excellent and responds very quickly.

Cons

It would be nice to have the option to pay by invoice even for smaller monthly charges. Also, the current transition away from the chat feature is a little confusing since its replacement is still only available as a beta feature right now.

Pros

If you're after all the bells and whistles in a chat platform, this is definitely the one to go with.

Cons

For what I need right now, it ended up being more than necessary so I chose not to renew my subscription. That said, being able to start chats with people directly on the site is really useful.