Lime Connect Reviews

Pros

The widget installation options are really useful and the platform is simple to use.

Cons

It doesn't seem to be available all the time and we're not really sure why.

Pros

This has been a good, simple tool to use and it was recommended to me by my developer.

Cons

I can't really point to any downsides yet since it still feels a bit too early to judge. I'll have a better sense of that over time.

Pros

Being able to chat with clients in real time is a big plus. It's an ideal option for people who want quick answers without waiting around.

Cons

It's disappointing to see the free version gradually losing more and more features.

Pros

The administration dashboard and custom features are really solid and stand out right away.

Cons

Nothing specific to complain about yet but since I'm still new to the platform, there's a lot to take in and it's a bit early to give truly relevant feedback.

Pros

Getting the chat tool live on our website took hardly any time and the support team was fantastic throughout the whole setup process. Every question I had was answered quickly and with so much detail that I didn't need to come back with follow-up questions.

Cons

The one thing I still miss is a mobile phone app since we're a fairly small company and our chat operators are often out on the road handling other responsibilities as well.

Pros

Working on website design, I helped a company implement it on their site and their customer communication improved a lot afterward. The platform comes with really useful tools that make the user experience better. Big thumbs up to the team for putting together this software.

Cons

Setting up the integration was a bit confusing at the beginning although I was able to figure it out after some time.

Pros

I really appreciate how simple it is to use especially being able to switch online or offline whenever I want.

Cons

The free plan is pretty limited since there are no bots included and a lot of the functionality is locked unless you pay for a subscription.

Pros

Our shop is getting more conversions and the support for our technicians has been quicker and more effective.

Cons

Something that's missing is a clear overview of all the features included in each pricing plan.

Pros

Using it feels simple and your support has been wonderful.

Cons

I never faced any issues with this tool.

Pros

Getting it up and running is simple and it works well across every website I use.

Cons

At times, the session window feels too short so connections with potential customers get lost and they end up coming back as a brand-new conversation.

Pros

Having a chat available for customers to ask questions about our products is one of the things we appreciate most.

Cons

There's no pop-up notification for new questions so you have to keep checking the browser to see if anything came in.

Pros

The software is priced fairly which makes it a reasonable option for the cost.

Cons

The dashboard feels overly complicated and the guide moved at a pretty slow pace as well.

Pros

Using it has been simple and the functionality has been really solid. It feels very user-friendly and simple to work with.

Cons

Nothing specific has been a problem so far. I'm still in the process of learning how to use all of the features it offers.

Pros

Right from the start, this tool has felt polished and professional. Everything works exactly as it should and the overall design is very well done. I'm especially happy with the excellent backup system which adds a lot of confidence when using it.

Cons

Installation was quick and simple and the tool is simple to use. It also has an elegant look and feel. I can't think of any drawbacks.

Pros

Its so easy to manage and I decided to try it after someone recommended it. Up to this point, the trial has gone well.

Cons

The frustrating part is troubleshooting. I still can't figure out how to find the text font family or color settings to customize the design the way I want.