Lime Connect
Last Updated
Overview
Lime Connect is a powerful AI customer messaging platform that unifies live chat, WhatsApp, and email into a single smart inbox. While advanced AI features are available only in higher-tier plans, it helps teams manage inquiries efficiently. The platform also automates routine conversations, boosting service speed and sales.
Lime Connect Specifications
- Live Chat
- Omnichannel Support
- Ticket Management
- CRM Integration
Lime Connect Features
AI Automation
Lime Connect uses AI Agents and automated workflows to streamline customer conversations across multiple channels. It handles routine queries, delivers instant responses, and supports agents with AI-powered suggestions for complex cases. This helps teams reduce manual workload and maintain consistent communication quality.
WhatsApp Sales And Support
Lime Connect enables streamlined sales and support operations through WhatsApp, allowing teams to manage inquiries, send updates, and handle purchases in real time. It supports shared inbox routing, structured messaging, and automated responses to improve conversion rates and customer satisfaction.
WhatsApp Campaigns
Lime Connect includes tools to run targeted WhatsApp campaigns for announcements, promotions, and customer re-engagement. It offers audience segmentation, message scheduling, and performance tracking to help businesses deliver timely, high-impact communications at scale.
Message Center
Lime Connect provides a unified Message Center where teams can manage conversations from all connected channels within a single interface. It supports collaborative workflows, conversation assignments, and quick-view customer profiles to help agents work efficiently and maintain context across interactions.
Data Privacy And GDPR
Lime Connect ensures secure communication with built-in GDPR compliance features that protect customer data across all messaging channels. It offers encrypted communication, consent management, and data retention controls, enabling teams to meet regulatory requirements without compromising service quality.
Video Calls
Lime Connect supports video calls and screen sharing directly from the chat interface, allowing agents to offer more interactive and personalized support. This feature is particularly useful for troubleshooting, guided onboarding, and high-value sales discussions requiring real-time visual assistance.
Pros And Cons of Lime Connect
Pros
Easy WhatsApp setup makes customer management smooth and efficient
Many users praise its user-friendly features
Allows configuration changes without lengthy application update
Cons
Higher pricing makes the platform less accessible for some teams
Some users find the UI to be a bit dated
Lime Connect Reviews
Total 55 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars51%
4
Stars40%
3
Stars5%
2
Stars2%
1
Stars2%
Share your experience
Commercial Real Estate, 1-10 employees
Free Trial
“Helpful AI option”
Pros
Being able to chat with customers, clients and suppliers all through a single email is really convenient. The AI support option is also very useful and efficient and it helps save a lot of time.
Cons
The interface is limited when it comes to connecting with our software and many other programs. The management cost is also quite high especially for small businesses with only a few operators.
Rating Distribution
Ease of use
7
Value for money
7
Customer Support
7
Functionality
7
Business Supplies and Equipment, 500+ employees
Less than a year
“Frustrating chat history management”
Pros
The platform is simple to use, comes with plenty of features and it has helped us boost our sales.
Cons
From a manager's perspective, going back through old chats is very difficult and sometimes it feels almost impossible. The CSV chat export is nearly unreadable and even reviewing conversations in the back office is complex because you can't follow chats one after another. You have to keep navigating back repeatedly and it's very easy to lose track of where you were. I've raised this issue with the Userlike team several times but it still doesn't seem to be a priority for them. There's also no callback feature. Because of that, we're considering switching away from Userlike since managing one tool for chat and another separate one for callbacks would be too complicated.
Rating Distribution
Ease of use
2
Value for money
4
Customer Support
2
Functionality
3
Furniture, 500+ employees
Less than 6 months
“Simple yet effective”
Pros
user interface is simple yet effective, with plenty of useful features and it was easy to implement in our day-to-day operations.
Cons
Up to this point, there's nothing in particular that stands out as a drawback.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
7
Functionality
7
Frequently Asked Questions
What level of support does Lime Connect offer?
Lime Connect offers online support through its help center and live chat channels.
Does Lime Connect offer an API?
Yes, Lime Connect provides both basic and full API access, depending on the chosen pricing plan.
Does Lime Connect have a mobile app?
Yes, Lime Connect offers a dedicated mobile application for both Android and iPhone (iOS).
What types of pricing plans does Lime Connect offer?
Lime Connect’s pricing depends on team size, required features, and communication channels. Plans include Free at €0/month, Team at €130/month, Corporate at €350/month, and Flex available on request. Request a Lime Connect price quote to get the best plan for your needs.
What other apps does Lime Connect integrate with?
Lime Connect integrates seamlessly HubSpot, Slack Jira, and Google Analytics.
What language does Lime Connect support?
The platform is multilingual by design and supports all languages for the AI agents.
Who are the typical users of Lime Connect?
The platform is primarily used by mid-to-large businesses across various sectors, including e-commerce, retail, and utility providers.