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Overview
Lime Connect is a powerful AI customer messaging platform that unifies live chat, WhatsApp, and email into a single smart inbox. While advanced AI features are available only in higher-tier plans, it helps teams manage inquiries efficiently. The platform also automates routine conversations, boosting service speed and sales.
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Starting Price
Custom
Lime Connect Specifications
Live Chat
Omnichannel Support
Ticket Management
CRM Integration
What Is Lime Connect?
Lime Connect is an all-in-one, AI-powered customer communication platform built by Lime Technologies to help businesses sell more and support faster. It consolidates all digital communication channels, including website chat, email, and social media messaging, into a single Message Center. With its intelligent automation suite, Connect AI, the software enables companies to deploy self-learning AI agents and implement smart routing, ensuring consistent, real-time customer experiences across the entire digital customer journey.
Lime Connect Pricing
The cost depends on team size, required features, and the communication channels used. Lime Connect offers structured price plans
- Free: €0/month
- Team: €130/month
- Corporate: €350/month
- Flex: On request
Disclaimer: The pricing is subject to change.
Lime Connect Integrations
The software supports integration with multiple systems and platforms, such as:
- Jira software
- HubSpot
- Slack software
- Google Analytics
Who Is Lime Connect For?
Lime Connect software is ideal for a wide range of industries, including:
- E-commerce and retail
- Utility providers
- Field services and remote teams
Is Lime Connect Right For You?
Lime Connect is the ideal solution if your organization relies heavily on diverse digital communication channels and seeks to leverage AI to drastically increase service efficiency. Its powerful features like Connect AI for conversation automation and the centralized Message Center significantly reduce agent workload and ensure a consistent, multilingual customer experience. The platform is especially beneficial for mid-to-large businesses that require GDPR compliance, custom workflows, and robust integration with existing CRM or ERP systems for a seamless, scalable support operation.
Still doubtful if Lime Connect software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Lime Connect Features
Lime Connect uses AI Agents and automated workflows to streamline customer conversations across multiple channels. It handles routine queries, delivers instant responses, and supports agents with AI-powered suggestions for complex cases. This helps teams reduce manual workload and maintain consistent communication quality.
Lime Connect enables streamlined sales and support operations through WhatsApp, allowing teams to manage inquiries, send updates, and handle purchases in real time. It supports shared inbox routing, structured messaging, and automated responses to improve conversion rates and customer satisfaction.
Lime Connect includes tools to run targeted WhatsApp campaigns for announcements, promotions, and customer re-engagement. It offers audience segmentation, message scheduling, and performance tracking to help businesses deliver timely, high-impact communications at scale.
Lime Connect provides a unified Message Center where teams can manage conversations from all connected channels within a single interface. It supports collaborative workflows, conversation assignments, and quick-view customer profiles to help agents work efficiently and maintain context across interactions.
Lime Connect ensures secure communication with built-in GDPR compliance features that protect customer data across all messaging channels. It offers encrypted communication, consent management, and data retention controls, enabling teams to meet regulatory requirements without compromising service quality.
Lime Connect supports video calls and screen sharing directly from the chat interface, allowing agents to offer more interactive and personalized support. This feature is particularly useful for troubleshooting, guided onboarding, and high-value sales discussions requiring real-time visual assistance.
