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Overview
Live Support enables teams to engage customers instantly through real-time chat, customizable messaging, and detailed visitor insights. While it lacks integrated video support, it effectively serves small to mid-sized businesses focused on improving customer service responsiveness and satisfaction.
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Starting Price
Custom
Live Support Specifications
Live Chat
Canned Responses
Analytics And Reporting
Queue Management
What Is Live Support?
Live Support is a unified communication software designed for businesses seeking to provide real-time customer support via live chat and SMS. It offers features such as customizable chat widgets, proactive chat campaigns, skill-based routing, and visitor insights. The software helps organizations improve customer satisfaction, reduce cart abandonment, and increase conversions by enabling direct engagement with website visitors and mobile users.
Live Support Pricing
The vendor offers the following pricing plans:
- Chat Only-Basic: $19/agent/month
- Basic: $29/agent/month
- Chat Only-Professional: $39/agent/month
- Professional: $59/agent/month
- Business: $99/agent/month
Disclaimer: The pricing is subject to change.
Live Support Integrations
Who Is Live Support For?
Live Support is ideal for a wide range of industries and business departments, including:
- E-commerce
- Retail
- Customer service
- Online sales
Is Live Support Right For You?
If you’re a business seeking to engage customers in real time through live chat and SMS, Live Support offers a unified communication platform to facilitate direct interaction and improve customer satisfaction. It supports skill-based routing, proactive chat campaigns, and works across multiple devices and browsers.
Live Support also uses Secure Socket Layer (SSL) encryption to protect your information. It is suitable for small to large enterprises looking to enhance customer service and increase sales through timely support and personalized communication.
Still doubtful if Live Support software is the right fit for you? Connect with our customer support staff at (661) 384-7070 for further guidance.
Live Support Features
The software’s chat widget can be quickly added to any website, allowing immediate communication with visitors. This feature empowers brands to engage customers directly and provide real-time assistance. It helps users easily address questions and guide customers through their journey.
The platform offers proactive chat campaigns to encourage visitors to interact with live agents before issues arise. This direct engagement reduces cart abandonment and boosts conversion rates by offering timely support. Moreover, it increases the likelihood of completing sales through personal, real-time conversations.
This feature allows customers to communicate via SMS alongside web chat and offers flexibility and convenience. This capability creates positive perceptions by supporting customers on the go. Texting support also drives higher conversion rates and aligns with user communication preferences.
