Live800: Pricing, Free Demo & Features

Name: Live800
Rating: 5 (1 reviews)

Last Updated Sep 5, 2026

Overview

Live800 is an online customer service system featuring intelligent dialogue and proactive engagement tools. Though the reporting interface may seem dense to new users, its depth of data enables precise marketing analysis and strategic adjustments. Therefore, companies can leverage these insights to turn visitor traffic into tangible sales revenue.

Overall Rating

Based on 1 users reviews

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Rating Distribution

Positive

100%

Neutral

Negative

Starting Price

$0

Live800 Specifications

Live Chat
Omnichannel Support
Canned Responses
Analytics And Reporting
Customer Profiles
Queue Management
Ticket Management
CRM Integration
Customer Feedback Surveys
Escalation Management

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What Is Live800?

Live800 is a comprehensive Customer Service software that helps businesses interact with website visitors in real-time. The platform offers intelligent routing and automatic distribution tools that ensure inquiries are handled by the most appropriate agents. By providing detailed visitor analysis and proactive engagement capabilities, the software helps organizations identify potential leads and improve service efficiency. In this regard, Live800 specifically addresses the pain point of missed sales opportunities by streamlining communication workflows.

Live800 Pricing

The Live800 cost ranges across the following plans:

Free: Free of cost
Standard: $24.9/month
Premium: $54.9/month
Customized: Custom quote

Alongside a 14-day free trial, you can also request a personalized Live800 pricing quote for your business.

Disclaimer: The pricing is subject to change.

Live800 Integrations

The software supports integration with Customer Relationship Management (CRM), Email, Work Order Management, and VoIP platforms. Watch a free Live800 demo to explore its integration capabilities in detail.

Who Is Live800 For?

Live800 is ideal for a range of industries, including:

E-commerce and retail
Banking and finance
Telecommunications
Automotive

Is Live800 Right For You?

Live800 stands out as a robust solution for large-scale enterprises that prioritize detailed visitor insights and seamless multichannel communication. Its ability to handle complex routing through its ACD model makes it a strong contender in the market. With a focus on security, stability, and high concurrency, it effectively serves top-tier global clients, such as Philips, METRO, and Li-Ning. If you need a scalable tool to enhance operational efficiency and drive sales performance, Live800 software is a considerable choice.

Still not sure about Live800? Contact our support team at (661) 384-7070 for further guidance.

Live800 Features

Automatic Customer Distribution

The software utilizes an advanced ACD model to balance customer service quality and efficiency. It distributes chats based on strategies like saturation, sequence, and priority to ensure optimal agent workload.

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Frequent Visitor Identification

This feature automatically recognizes returning visitors to provide agents with instant access to their history. Live800 displays past conversation records and key information to help agents personalize the interaction immediately.

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Free Chat Switching

Live800 supports an automatic process design that allows agents to handle multiple conversations simultaneously. Agents can switch freely between different chats from various sources and channels without losing context or efficiency.

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Intelligent And Quick Responses

The platform enables agents to access a library of frequently used texts, links, and files instantly. It intelligently predicts and associates desired answers as the agent types to speed up response times.

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Customer Information Analysis

The software provides tools to analyze visitor origins, search engines, keywords, and referral URLs in real time. This data helps businesses measure the effectiveness of their promotional campaigns and marketing strategies.

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Pros And Cons of Live800

A quick look at Live800's strengths and weaknesses to
help you decide if it's the right fit

Pros

Supports real-time monitoring of visitor behavior
Offers intelligent routing for efficient chat distribution
Provides detailed data analysis for marketing insights

Cons

Reporting features require manual data export
Automated responses lack natural language processing

Live800 Reviews

Insights from real users on Live800’s features,
performance, and overall experience.

Total 1 reviews

All reviews are from verified customers

Rating Distribution

Stars

100%

Stars

Share your experience

Wole O.

Non-Profit Organization Management, N/A employees

5.0

May 2019

“Helpful website monitoring integration”

Pros

It works well for monitoring websites and being able to connect it with our workflow and CRM makes it even more useful.

Cons

The analytics could be more visually engaging.

Rating Distribution

Ease of use

Value for money

Customer Support

Functionality

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Frequently Asked Questions

Quick answers to common questions to help you better understand the product, features, and services.

Does Live800 offer an API?

The official website of Live800 does not specify its API availability.

What language does Live800 support?

Live800 is primarily available in English, Japanese, and Chinese (Simplified).

What types of pricing plans does Live800 offer?

The Live800 price ranges across the following plans: Free (free of cost), Standard ($24.9/month), Premium ($54.9/month), and custom-based Customized. Request a personalized Live800 pricing quote for your business.

Who are the typical users of Live800?

The typical users of Live800 features come from a range of industries, such as e-commerce and retail, banking and finance, telecommunications, and automotive.

What other apps does Live800 integrate with?

Live800 software integrates with Customer Relationship Management (CRM), Email, Work Order Management, and VoIP platforms.

Does Live800 have a mobile app?

Yes, Live800 offers a mobile app for both Android and iOS devices.

What level of support does Live800 offer?

Live800 provides support through email, live chat, and FAQs.