Overview
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Starting Price
Custom
LiveCaller Specifications
Live Chat
Omnichannel Support
Analytics and Reporting
Customer Profiles
What Is LiveCaller?
LiveCaller is a customer communication platform designed for businesses seeking to consolidate their support and sales channels. It enables direct engagement with website visitors through integrated tools like one-click web calls and real-time web chat. By centralizing these interactions into a single dashboard, the software helps companies increase agent productivity and improve customer satisfaction. This ultimately prevents lead drop-off and boosts online conversion rates for small to medium-sized businesses.
LiveCaller Pricing
The LiveCaller pricing starts at $17.00 /month/agent for Web Chat and Web Call services. The final cost depends on the number of agents and selected services.
Disclaimer: The pricing is subject to change.
LiveCaller Integrations
The software supports integration with multiple systems and platforms, such as:
- Facebook Messenger
- Viber
- Telegram
Who Is LiveCaller For?
LiveCaller is ideal for a wide range of industries and sectors, including:
- Marketing and advertising
- Wellness and fitness
- Healthcare
- Information services
- Publishing
Is LiveCaller Right For You?
LiveCaller is an excellent fit for businesses that prioritize a straightforward, high-value solution for customer communication. Its standout feature is the inclusion of co-browsing within its standard, affordable plan, a capability often reserved for the premium tiers of its competitors. This makes it particularly powerful for companies requiring hands-on customer support or guided sales processes. The platform's core offering is simple to implement and manage, making it an ideal fit for a diverse user base.
Are you still not sure about LiveCaller and need expert advice to make an informed decision? Reach out to us at (661) 384-7070 now.
LiveCaller Features
This feature allows website visitors to initiate a voice call directly from their browser with a single click, eliminating the need for a phone. It provides an immediate connection to sales or support teams, helping answer customer questions instantly to secure sales.
The platform’s web chat enables real-time text-based conversations with customers. Agents can handle multiple chats, share files, and use canned responses to improve efficiency. All chat histories are stored, allowing for later analysis of agent performance and customer trends.
LiveCaller’s omni-channel inbox centralizes communications from various external sources, including social messaging apps. This unified view ensures agents can manage all customer interactions from a single dashboard, providing a consistent service experience regardless of the platform the customer uses.
With co-browsing, agents can securely view and interact with a customer's web browser screen in real-time. This tool is invaluable for troubleshooting technical issues, guiding users through complex forms, or providing interactive product demonstrations to close more sales effectively.
