LiveSupporti Reviews

Pros

Round-the-clock chat made it possible to answer client questions and concerns right away, whenever they came up. That instant availability really helped improve the customer experience and also strengthened the way we handled sales conversations.

Cons

At times some clients weren't comfortable communicating by text and preferred speaking on the phone instead since they felt it was more private and confidential.

Pros

If all you need is a support platform that simply handles live chat, this fits that purpose well. It doesn't come with many extra features or add-ons but it covers the core job.

Cons

That simplicity is also the downside. It's basically just a live chat tool without any real extras and the interface feels pretty dated.