LiveSupporti
Last Updated
Overview
LiveSupporti provides cloud-based live chat for businesses to engage visitors in real time. With multilingual support, automatic messages, and customizable interfaces, it boosts satisfaction and response times. However, the software interface may seem dated; nonetheless, its practical functionality serves small to medium businesses effectively.
LiveSupporti Specifications
- Live Chat
- CRM Integration
- Canned Responses
- Analytics And Reporting
LiveSupporti Features
Live Support Chat
LiveSupporti features real-time live chat functionality, allowing businesses to communicate instantly with website visitors. This ensures faster customer assistance, improves engagement, and helps resolve queries immediately, increasing satisfaction and retention. Agents can monitor multiple visitors simultaneously, providing seamless support across departments and pages.
Customizable Chat Interface
Businesses can personalize the chat widget with colors, custom dimensions, and company logos. This flexibility allows the chat interface to align with branding, enhancing professional appearance while providing a visually consistent experience for visitors across all pages.
Multilingual Support
The platform allows translation of the chat interface into any language. This empowers companies to engage a global audience, offer localized support, and communicate effectively with customers in their preferred language, improving accessibility, and fostering stronger connections.
Automatic Messages
LiveSupporti can send proactive messages to visitors based on timing rules. This feature encourages engagement, prompts customer queries, and drives interaction with services or products, helping convert casual visitors into active leads or satisfied clients.
Pros And Cons of LiveSupporti
Pros
Improves customer engagement with instant real-time chat
Enables quick query resolution across multiple departments
Strengthens brand identity via customizable chat interface
Cons
Support gaps can slow down problem resolution
Support documentation may not cover all scenarios
LiveSupporti Reviews
Total 2 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars0%
3
Stars50%
2
Stars0%
1
Stars0%
Share your experience
Medical Practice, N/A employees
“24/7 chat boosts customer experience”
Pros
Round-the-clock chat made it possible to answer client questions and concerns right away, whenever they came up. That instant availability really helped improve the customer experience and also strengthened the way we handled sales conversations.
Cons
At times some clients weren't comfortable communicating by text and preferred speaking on the phone instead since they felt it was more private and confidential.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Computer & Network Security, N/A employees
“Basic live chat only”
Pros
If all you need is a support platform that simply handles live chat, this fits that purpose well. It doesn't come with many extra features or add-ons but it covers the core job.
Cons
That simplicity is also the downside. It's basically just a live chat tool without any real extras and the interface feels pretty dated.
Rating Distribution
Ease of use
4
Value for money
6
Customer Support
6
Functionality
4
Frequently Asked Questions
What other apps does LiveSupporti integrate with?
The software integrates with Zoho CRM, Salesforce, HubSpot, Shopify, WordPress, Weebly, and BigCommerce.
Who are the typical users of LiveSupporti?
LiveSupporti serves e-commerce, small and medium businesses, SaaS companies, customer service, retail, education, and healthcare sectors.
Does LiveSupporti offer an API?
Yes, LiveSupporti provides API access.
What language does LiveSupporti support?
LiveSupporti supports the English language.
What types of pricing plans does LiveSupporti offer?
LiveSupporti offers a Free plan ($0), Premium plan ($5/month), and Infinity plan ($99), with custom quotes available. Request a custom LiveSupporti price quotation.
Does LiveSupporti have a mobile app?
Yes, LiveSupporti offers a mobile app.
What level of support does LiveSupporti offer?
LiveSupporti provides support via phone and email.