Last Updated

Overview

Lixsa software is an AI-powered platform that automates customer service, sales, and order management across multiple channels. It offers 24/7 support and efficient sales process automation, though some advanced features are only available on higher-tier plans. Overall, it helps businesses cut costs and increase conversions through popular messaging apps.

Lixsa Specifications

  • Omnichannel Support
  • Live Chat
  • Automated Responses and Chatbots
  • Ticket Management

Lixsa Features

Smart Review Requests

Lixsa automates customer review collection by reaching out a few days after order delivery. Positive responses are invited to leave public reviews, while negative feedback triggers direct follow-up to resolve issues. This process increases visible reviews and enhances overall customer satisfaction efficiently.

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Product Catalog Synchronization

Users can sync their complete product catalog with Lixsa, enabling the AI to offer intelligent cross-selling and upselling recommendations during conversations. This functionality not only ensures that customers receive relevant suggestions but also helps to increase the average order value (AOV). It is key for effective inventory management and sales growth.

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Unlimited Inbox

Lixsa lets you message contacts like using a personal WhatsApp, no templates or complex processes. Simply search for the customer, write, and send. All conversations are stored in one place, enabling your team to work naturally and efficiently while providing a seamless experience for customers.

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Order Taking Automation

Lixsa automates order via WhatsApp, Facebook Messenger, or Instagram. It captures customer requests, creates orders in your online store with ready-to-use payment links, and schedules appointments in your calendar, eliminating manual steps and streamlining sales and booking processes.

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Pros And Cons of Lixsa

Pros

  • Automates customer service tasks, freeing time for other operations

  • Integrates with CRM, eCommerce, and multiple business platforms

  • Provides human-like automation for empathetic, efficient interactions

  • Supports multiple languages, accessible to a global audience easily

  • Recognizes voice commands and images, enhancing automation versatility

Cons

  • No free version available, limiting trial or cost-effective options

  • Trial requires no credit card, may concern cautious users

Lixsa Reviews

Total 1 reviews

5

All reviews are from verified customers

Rating Distribution

5

Stars

100%

4

Stars

0%

3

Stars

0%

2

Stars

0%

1

Stars

0%

Share your experience

CP
Carmen P.

Retail, 11-50 employees

5.0

“Improved our customer service”

Pros

One of the biggest advantages is how naturally it interacts with our customers. They genuinely can't tell whether they're speaking with a machine or someone from our team. Since we started using it, our customer service has improved tremendously because it's available at all times and consistently gives customers the accurate information they need.

Cons

There's still plenty of room for this software to keep improving and expanding. If I had to point out what I miss most, it would be the lack of a mobile app where I can receive notifications. I'd also really like to see it connect with a wider range of communication channels.

Rating Distribution

Ease of use

10

Value for money

9

Customer Support

10

Functionality

9

Frequently Asked Questions

What level of support does Lixsa software offer?

Lixsa provides support through FAQ, help center resources, and email.

Does Lixsa software offer an API?

Yes, Lixsa software offers API integration.

Who are the typical users of Lixsa software?

Typical users of Lixsa software are organizations across industries such as eCommerce, real estate, hospitality (restaurants), marketing agencies and law firms.

What language does Lixsa software support?

Lixsa primarily supports Spanish and English.

What other apps does Lixsa software integrate with?

Lixsa integrates with Shopify, HubSpot, Google Calendar, Magento, and WooCommerce for seamless customer management.

What types of pricing plans does Lixsa software offer?

Lixsa Software pricing depends on conversation volume and feature level. Plans include Free (€0), Starter (€29), Startup (€59), Scaling (€139), Pro (€229), and Plus (€690) per month. Get a detailed Lixsa price quote to choose the best plan.

Does Lixsa software have a mobile app?

Yes, Lixsa offers native mobile apps for both Android and iPhone, allowing users to access the platform directly on their mobile devices.