Localyser Reviews

Pros

Having it as one centralized place to monitor and reply to customer reviews for all our branches has been a big advantage. It saves us a lot of time and makes it much easier to keep track of customer sentiment effectively.

Cons

Reporting and analytics can be improved. More flexibility and extra customization options would help it align better with our internal tracking needs.

Pros

Getting reviews into Excel is really convenient and checking each store's rating is simple. It also helps that you can choose individual store locations separately and sort everything accordingly.

Cons

The only hassle is having to pick each star rating one at a time. It would make the work much easier if there were a toggle to select all star ratings at once.

Pros

Right away, it proved to be a real time-saver. It's efficient, simple to use and the customer support has been very solid whenever needed. Having reviews aggregated, filtered and organized in one place saves a lot of time every day and it also makes responding to them much more manageable.

Cons

It doesn't support responding on every review platform yet so there are still a few coverage gaps. Another downside is the lack of public pricing details which makes it tougher to compare it with other options without first speaking to the sales team.