Lumoa Reviews

Pros

Easy to use tool and it makes collecting and analyzing data simple. It also helps us quickly identify trends that are affecting our customer experience.

Cons

It would be even better with more development around sharing data across the organization especially for people who do not have time to log in and dig through the tool themselves to find insights.

Pros

It's easy to use, gives a good overall view and feels very flexible in the way it can be adapted.

Cons

Cards, lists and similar items take too long to load and I'd also like to see more options for how lists can be used.

Pros

Getting this up and running was easy the interface feels simple even for new users and it offers a strong level of flexibility.

Cons

Reporting feature still has room for improvement especially when it comes to creating specialized reports with more flexibility and a more polished, professional visual presentation.

Pros

It offers a lot of flexibility, includes advanced analytics and is simple to get up and running.

Cons

Microsoft Translator part may not be the strongest option although it still works well overall.

Pros

We were able to keep an eye on employee engagement in a very easy way.

Cons

A few features are still missing but the IT team keeps improving the product and adding useful new tools that make the whole process more manageable.

Pros

The rich set of features lets me really drill into the data and break it down into smaller, clear pieces of information that are much easier to understand.

Cons

I still need to build up my knowledge and spend more time exploring everything it can fully do.

Pros

It gives a much clearer overview of customer feedback and helps us see which issues need attention first.

Cons

Since the tool is still evolving some features don't feel that useful for us yet. It should become much better once more of them are fully developed and in a more finished state.

Pros

This platform has made the core elements of our brand much more visible and measurable and it gives us valuable insight into both the positive and negative drivers behind customer experience, from a high-level view all the way down to the details. Its AI-powered translation also makes managing insights globally far less labor-intensive than it would otherwise be.

Cons

There's not much to complain about, honestly. I've occasionally noticed a few missing features but the software keeps evolving and improving over time based on customer feedback.

Pros

Getting a quick view of user feedback along with a clear summary is really convenient.

Cons

Points calculation can be a bit confusing.

Pros

We gather NPS feedback every day and this tool has been excellent for taking that feedback further and analyzing it in a meaningful way.

Cons

Tool is very easy to use and understand and the graphs are excellent. One thing that could be improved is exporting to Excel directly from the graphs since right now it has to be done through the Export menu.