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Overview
Lumoa provides Artificial Intelligence (AI)-driven customer analytics, aiding in the rapid transformation of feedback into actionable business intelligence. While some users report that the dashboards lack advanced customization options, its extensive Lumoa features like generative AI and strategic clarity make it a compelling choice for experience management.
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Starting Price
Custom
Lumoa Specifications
Analytics and Reporting
Customer Feedback Surveys
CRM Integration
Escalation Management
What Is Lumoa?
Lumoa is a customer experience analytics platform designed to solve data overload by transforming unstructured feedback into actionable business intelligence. It aggregates data from multiple sources to provide a unified view of the customer journey. Utilizing Generative AI, the software automatically detects sentiment and critical topics, quantifying exactly how specific issues impact your metrics. This allows businesses to move beyond manual data coding and focus on driving growth. By identifying root causes of dissatisfaction, Lumoa ensures teams prioritize improvements that yield the highest return.
Lumoa Pricing
The Lumoa pricing details are as follows:
- Simple - €629/month
- Professional - €1199/month
- Enterprise - Custom Pricing
Disclaimer: The pricing is subject to change.
Lumoa Integrations
The software supports integration with multiple systems and platforms, such as:
- Microsoft Dynamics 365
- Salesforce
- Microsoft Excel software
- Zendesk
- HubSpot CRM software
Who Is Lumoa For?
Lumoa is ideal for a wide range of industries and sectors, including:
- Broadband services
- Nutritional consumer goods
- Retail
- Web hosting services
- Logistics and communications
Is Lumoa Right For You?
If your organization struggles to process thousands of open-text feedback items or lacks resources for manual coding, Lumoa offers a compelling solution. Its standout feature is the ability to use Generative AI to calculate the specific impact of issues on your CX metrics, ensuring you fix problems that actually drive retention. Trusted by industry leaders like Telia and Suunto, the software transforms raw text into strategic assets. With an ‘unlimited users’ model, it breaks down silos, ensuring insights reach every department.
Are you still not sure about Lumoa and need expert advice to make an informed decision? Reach out to us at (661) 384-7070 now.
Lumoa Features
Lumoa's executive dashboard consolidates diverse customer journeys and datasets into a single, manageable view. Users can create specific cards representing different touchpoints or channels, enabling direct performance comparisons and easy access to granular insights without navigating complex menus.
The platform tracks CX performance in real-time, identifying exactly what customers like or dislike. Lumoa features include the ability to quantify how much specific topics drive metrics up or down, analyzing sentiment across 60+ languages to pinpoint root causes.
Lumoa automatically detects critical phrases and generates concrete improvement ideas. It prioritizes feedback based on its weighted impact on business metrics, ensuring high-value insights from key segments are highlighted first so teams can focus resources on urgent retention issues.
This feature enables users to close the loop by assigning responsibility for insights to specific teams. You can create automated events triggered by feedback types, track the progress of development actions, and assign monetary values to events to prioritize resource allocation.
