Lumoa
Last Updated
Overview
Lumoa provides Artificial Intelligence (AI)-driven customer analytics, aiding in the rapid transformation of feedback into actionable business intelligence. While some users report that the dashboards lack advanced customization options, its extensive Lumoa features like generative AI and strategic clarity make it a compelling choice for experience management.
Lumoa Specifications
- Analytics and Reporting
- Customer Feedback Surveys
- CRM Integration
- Escalation Management
Lumoa Features
Customers Data Management
Lumoa's executive dashboard consolidates diverse customer journeys and datasets into a single, manageable view. Users can create specific cards representing different touchpoints or channels, enabling direct performance comparisons and easy access to granular insights without navigating complex menus.
CX Performance Tracking
The platform tracks CX performance in real-time, identifying exactly what customers like or dislike. Lumoa features include the ability to quantify how much specific topics drive metrics up or down, analyzing sentiment across 60+ languages to pinpoint root causes.
Actionable Insights Detection
Lumoa automatically detects critical phrases and generates concrete improvement ideas. It prioritizes feedback based on its weighted impact on business metrics, ensuring high-value insights from key segments are highlighted first so teams can focus resources on urgent retention issues.
Systematic Action Management
This feature enables users to close the loop by assigning responsibility for insights to specific teams. You can create automated events triggered by feedback types, track the progress of development actions, and assign monetary values to events to prioritize resource allocation.
Pros And Cons of Lumoa
Pros
Supports analysis in 60+ languages
Automated generative AI insights generation
Real-time trend impact calculation
Cons
Reporting is not sufficiently detailed
Dashboards lack advanced customization options
Lumoa Reviews
Total 10 reviews
4.4
All reviews are from verified customers
Rating Distribution
5
Stars40%
4
Stars60%
3
Stars0%
2
Stars0%
1
Stars0%
Share your experience
Retail, N/A employees
Less than a year
“Helpful customer trend insights”
Pros
Easy to use tool and it makes collecting and analyzing data simple. It also helps us quickly identify trends that are affecting our customer experience.
Cons
It would be even better with more development around sharing data across the organization especially for people who do not have time to log in and dig through the tool themselves to find insights.
Rating Distribution
Ease of use
9
Value for money
7
Customer Support
8
Functionality
7
Logistics and Supply Chain, N/A employees
Less than 6 months
“Adaptable setup”
Pros
Getting this up and running was easy the interface feels simple even for new users and it offers a strong level of flexibility.
Cons
Reporting feature still has room for improvement especially when it comes to creating specialized reports with more flexibility and a more polished, professional visual presentation.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Logistics and Supply Chain, N/A employees
Less than 6 months
“Flexible setup”
Pros
It's easy to use, gives a good overall view and feels very flexible in the way it can be adapted.
Cons
Cards, lists and similar items take too long to load and I'd also like to see more options for how lists can be used.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
9
Functionality
7
Frequently Asked Questions
Does Lumoa have a mobile application?
No, it does not have a mobile app.
What types of pricing plans does Lumoa offer?
The platform offers three pricing plans: Simple at €629/month, Professional at €1,199/month, and an Enterprise plan with custom pricing. It also provides a free trial for unlimited users. You can also request a personalized Lumoa price quote now.
Who are the typical users of Lumoa?
Businesses across various industries, including retail, broadband services, nutritional consumer goods, logistics and communications, and web hosting services, benefit from Lumoa features.
What language does Lumoa support?
The platform is primary available in English, Swedish, Finnish, and supports analysis for 60+ languages.
What level of support does Lumoa offer?
The software offers a knowledge base and email support.
Does Lumoa offer an API?
Yes, Lumoa software provides an API.
What other apps does Lumoa integrate with?
The software supports integration with a variety of systems and platforms, including Microsoft Excel, Salesforce, HubSpot CRM, Zendesk, and Microsoft Dynamics 365.