Mayday Reviews

Pros

Something that really makes it stand out is the close support from our Customer Success Manager, with personalized guidance and quick responses whenever needed. The platform keeps evolving and they genuinely take our specific requests into account which means the product continuously improves and adapts well to our needs. It's also very useful to be able to build decision trees. The interface feels user-friendly and well integrated especially with the widget and smart search features. On top of that, the tool is well structured and clear which saves us a lot of time when creating, managing and integrating content.

Cons

A couple of points could still be improved, it can be difficult to monitor the AI's results and responses and image migration is sometimes not completely successful.

Pros

The search engine saves a lot of time and having information centralized in one place is really useful. The Mayday widget and browser extension are also helpful and the content duplication feature is a nice plus.

Cons

The AI features still feel lacking. There's also no visibility into the time spent on articles or diagnostics while viewing them and the task tracking connection with the Outlook calendar could be better integrated.

Pros

It is a really high-performing piece of software, with an interface that feels both very clear and very complete. I especially love the rich text editor and its features like drop-down lists and tooltips. The biggest advantage for me though, is the steady stream of updates that keeps making the tool better and more capable over time.

Cons

A year ago, I probably would have still had a few reservations because of some missing pieces but the regular updates have more than addressed those gaps.

Pros

Searching by keywords is very simple which makes finding information quick. Records are saved automatically and the alerts for new procedures and news updates are really useful. I also appreciate being able to interact through feedback.

Cons

having to retype PDF content so the keyword search can actually work is frustrating. On the admin side, it's also frustrating that there's no keyword search to jump straight to the relevant record without going through the menu.

Pros

The platform feels very user-friendly to use and the experience on the employee side is especially strong. It really brings knowledge bases to life by making them more collaborative and engaging. The usage rates clearly show that users are genuinely interested and that the tool has earned a real place in their day-to-day work.

Cons

I really need content transfers and migrations to be simpler. I usually start building content in our school database so training project timelines stay on track but then I end up having to copy everything over manually. It's tedious and takes a lot of time. On top of that, I still haven't been able to get any real value from the AI features available on the admin side.

Pros

Their CSM support has been a real plus and the internal teams are quick to respond when the product needs to evolve. Writing FAQ articles is simple and the overall knowledge management vision behind it is solid. I also appreciate the view statistics and search analytics, the search experience in Mayday Desk and the feedback feature.

Cons

There are still a few weak points especially in the UX which can feel complex at times. The separation between knowledge bases is limiting and some advanced search features available in the desk are still missing for end customers in the embedded version. There is also a lack of synchronization across multiple information sources and the task hub is not yet very convenient to use when several people are managing feedback and outdated content together.

Pros

It gives us plenty of options to organize our internal knowledge in the best way possible which makes it much easier for the teams involved to use it day to day. Content creation, ongoing maintenance and the ability to collaborate directly on the platform have all been very satisfying.

Cons

There were a few bugs since the platform was still fairly new but the team was always very responsive and attentive whenever we shared feedback.

Pros

The flexibility in how we use it and keep it updated is a real plus, the visual side is very appealing and our CSM has been wonderful to work with.

Cons

The extension feels less fluid to use and still seems to need bug fixes or updates. There's also some confusion between feedback and notifications and agents sometimes struggle to tell the difference between notifications and replies to their feedback.

Pros

Bringing all information into one place has made the data much more reliable. The tool keeps improving thanks to user feedback and entering data is convenient since it supports different formats like PDF and Excel. The available reports are useful, the widget is a nice addition and the notifications do a good job of highlighting urgent information or news. On top of that, the Mayday team provides strong support when it comes to learning and using the platform.

Cons

At this stage, I do not have anything to add on the downside. If any areas for improvement come up later, I would not hesitate to share that feedback.

Pros

Getting started with the tool is very simple and the back office gives you precise tracking.

Cons

There are occasionally a few display bugs.

Pros

Its quite easy to use but the real standout is the high-quality support throughout the whole knowledge base journey, from setup to launch and ongoing day-to-day maintenance. On top of that, Mayday is packed with features that genuinely make life easier for users. Beyond being a customer relations tool, Mayday also stands out for the human side of the experience. There's a real team behind it, with specialists who are involved and truly committed to the relationship.

Cons

We are rolling out all of the modules offered by Mayday and while the AI component covers general needs, it does not yet fully match our specific business requirements. That said, this part of the product is being continuously improved.

Pros

it is very simple to use and adapts well to different needs which makes it a really valuable tool.

Cons

The dashboards could be clearer and offer more complete information.

Pros

Mayday makes knowledge management much simpler while improving collaboration and compliance at the same time. It offers a wide range of features: you can create multiple knowledge bases and the customer portal is a real plus because it reduces the risk of mistakes when sharing documents. It's a collaborative, user-friendly tool with a very polished experience. Using it feels natural and user-friendly and the interface is clean. There's no need for training to get started. All information is centralized and easy to access which really encourages collective knowledge sharing since everyone can contribute and comment. Content also stays current thanks to the review and archiving process. Mayday provides transparent tracking metrics and the built-in audit processes help ensure governance and document management rules are followed. One of the biggest strengths is also the team behind it: they are incredibly available, always ready to help and find solutions. The collaboration happens inside the platform but also outside of it through their support.

Cons

Honestly, there aren't any features I truly dislike. Like any product though some things could still be improved or expanded. For example, versioning should highlight the latest changes so it's easier to decide which version needs to be restored. The text editor could use more capabilities, tables could be handled better and group management would benefit from some updates to make it more practical to use.

Pros

Creating content is simple and the platform is easy for users to navigate. It also saves a lot of time when searching for information.

Cons

It does feel like something is missing to help people get started such as a clear framework or a few basic knowledge base examples to guide the initial setup and content creation.

Pros

Being able to add and update the content gradually as needed is really convenient.

Cons

I honestly don't see any downsides, the tool is very accessible.

Pros

From kickoff through launch, the support was excellent. The Mayday teams have been attentive and quick to respond and I really appreciate how willing they are to improve the tool based on feedback. The interface is well designed and the flexibility it offers during setup and design makes it very pleasant to work with.

Cons

feedback still can't be reassigned to a group although this feature is currently being developed.

Pros

Managing the tool stays simple, content integration feels user-friendly and the Zendesk integration is definitely a valuable addition.

Cons

Dashboard customization could be improved and content analysis with optimization suggestions for format, layout or rewording would make the product even better.

Pros

Bringing all of our knowledge sources together, both internal and external, has been a real advantage. The team is approachable and consistently attentive to what we need. We're working closely together to keep improving our services.

Cons

On a few topics especially around artificial intelligence, it can feel a bit behind. That said, we're currently building out those features together which gives us the chance to contribute and shape the solutions around our specific needs.

Pros

Right from the start, it feels very user-friendly and extremely simple to get the hang of. The toolset and overall range of possibilities may not be unlimited but it still offers a lot to work with. Whether it's for page layout or for making content more attractive and easier to understand, there are plenty of useful options available.

Cons

Some areas still needed improvement based on our feedback especially when several people were editing the same page at once. Before, there was a risk of one editor accidentally overwriting another person's content. Now there is an alert for that and it's also possible to recover previous versions to restore the content if needed.

Pros

The notifications and feedback, along with the knowledge base, are really useful.

Cons

you can't save draft changes to a process while keeping that same process available to agents.