Mayday

Pros

Something that really makes it stand out is the close support from our Customer Success Manager, with personalized guidance and quick responses whenever needed. The platform keeps evolving and they genuinely take our specific requests into account which means the product continuously improves and adapts well to our needs. It's also very useful to be able to build decision trees. The interface feels user-friendly and well integrated especially with the widget and smart search features. On top of that, the tool is well structured and clear which saves us a lot of time when creating, managing and integrating content.

Cons

A couple of points could still be improved, it can be difficult to monitor the AI's results and responses and image migration is sometimes not completely successful.

Pros

The search engine saves a lot of time and having information centralized in one place is really useful. The Mayday widget and browser extension are also helpful and the content duplication feature is a nice plus.

Cons

The AI features still feel lacking. There's also no visibility into the time spent on articles or diagnostics while viewing them and the task tracking connection with the Outlook calendar could be better integrated.

Pros

It is a really high-performing piece of software, with an interface that feels both very clear and very complete. I especially love the rich text editor and its features like drop-down lists and tooltips. The biggest advantage for me though, is the steady stream of updates that keeps making the tool better and more capable over time.

Cons

A year ago, I probably would have still had a few reservations because of some missing pieces but the regular updates have more than addressed those gaps.