“Unavailable support”

Pros

We've been using it for a few years to send automated SMS from our SaaS and for that basic use case it does the job without issues.

Cons

After integrating the omnichannel inbox, things became very frustrating because support has basically been unavailable. Since our SaaS needs to let users access that omnichannel inbox as well, we have to be part of the partnership program. We've applied multiple times and still haven't received any response. At this point, our development can't move forward because the partner program support is either extremely unresponsive or simply nonexistent.

“Buggy platform and poor support”

Pros

The pricing was appealing and during the trial the feature set looked promising on paper. Unfortunately, once we actually rolled it out, it completely fell apart.

Cons

The platform was full of bugs and simply didn't function the way it should. On top of that, support wasn't helpful at all when we tried to get the issues resolved. Emails were landing in spam and even SMS delivery was a problem.

“Account blocked without warning”

Pros

Honestly, there wasn't anything positive that stood out. The service felt average overall and the customer support was the worst I've ever dealt with.

Cons

Out of nowhere, they blocked our account without any notice or explanation. That immediately took down all the connected services and created a massive issue for our operations as well as for all of our customers.

“Top conversational AI platform”

Pros

It still feels like the top conversational AI platform out there even though over the years it has expanded into a full all-in-one CRM. I wouldn't say CRM is where they shine the most but their AI features are still seriously impressive.

Cons

At this point, it seems like they're trying to cover a little too much. Their website, for example, feels far more overwhelming than it used to and the platform gives off the same impression. MessageBird started as an SMS tool, then shifted into omnichannel, then conversational AI and now CRM. I respect the constant innovation but as a customer it can also feel like a lot to take in.

“Clear communication and quick feedback”

Pros

Communication is simple and the feedback comes through quickly which is really helpful.

Cons

It does act up on some phones from time to time especially when the internet connection is weak.

“Helps manage business operations efficiently”

Pros

Everything moves quickly with this service and it really helps keep business operations managed efficiently.

Cons

The pricing can feel quite high especially for a small business.

“Several marketing channels in one place”

Pros

It gives us several marketing channels in one place, including SMS, email and WhatsApp. It also makes collaboration easier because multiple people can monitor conversations, see what's happening and assign tasks when needed. Another big plus is the API it provides for number verification.

Cons

The upfront implementation cost can be too high so it may not be the best fit for a small business.

“Simple to roll out”

Pros

It is a platform that's simple to roll out and the filters for the different types of customer questions are also very clear.

Cons

Unfortunately, their support team isn't always that quick to respond.

“Best option for sending bulk WhatsApp messages”

Pros

This has been the best option for sending bulk WhatsApp messages automatically and it handles bulk SMS really well too. The workflow builder is excellent and lets us create automated flows directly inside the app which has been incredibly useful.

Cons

One thing still missing is the ability to send MMS to Europe and that feature is important for my work.

“Connected conversations in one inbox”

Pros

MessageBird has been really useful for bringing customer conversations together by linking apps and APIs into a single inbox.

Cons

There are still some limitations when it comes to sending messages and chatting with multiple clients at the same time.

“Increases sales”

Pros

Using it has helped generate more sales thanks to its SMS marketing features. It's very simple to use and offers really strong benefits overall.

Cons

It's a product I genuinely appreciate a lot and I haven't run into any drawbacks with it. It's one of the best marketing tools out there.

“Would recommend”

Pros

This is a new SMS and marketing software that is very simple, effective and high-performing and it also supports phone calls. I definitely recommend it.

Cons

I use it regularly and truly appreciate for its features. I haven't run into any issues with MessageBird so far.

“Messaging that feels professional”

Pros

The platform feels very professional and is simple to use which makes it easier to connect with more businesses. I'd definitely recommend it.

Cons

The pricing is a bit too expensive for me so I'd really appreciate a review of that.

“smooth integrations”

Pros

The API and integrations have been a huge plus for us because they let us build powerful, highly customizable multichannel campaigns. The workflow builder is another standout feature. It's really useful to create workflows and branches, use custom properties and personalize templates based on that data. Pricing was also a big reason we chose it since it turned out to be the best option we could find.

Cons

Response times from support could definitely be quicker. Aside from that, everything else has been excellent.

“Diverse feature set”

Pros

With its strong feature set, this software is a very simple and dependable communication platform. It feels comfortable to use and works well for businesses.

Cons

I really appreciate its strengths but one limitation on my side is that I'm not able to use emojis.

“Excellent marketing SMS tool”

Pros

It is really good and very simple for managing marketing SMS campaigns and it feels highly professional. I absolutely love it.

Cons

I haven't had any problems with it.

“Beginner-friendly software”

Pros

Getting started with it is simple and the platform feels very simple to use even for someone completely new. Most of it is self-explanatory so there is not much of a learning curve.

Cons

The one issue that stands out is how complaints are handled. When a customer sends a complaint and an operator responds, that customer gets pushed back to the bottom again which can be frustrating.

“highly effective communication platform”

Pros

It is a very simple yet highly effective communication platform for working with businesses. It comes with solid features and also allows integration with other software which makes it even more useful.

Cons

It's a really good and very simple software but the cost is too high for me and it isn't available in every country. The free version is also not available.

“Love using it”

Pros

Its is a very strong communication tool that works really well for SMS management and comes with plenty of useful features. It's simple to use, fast and also makes it possible to integrate with other software. I really love using it.

Cons

An excellent SMS management platform but it isn't available in every country. The pricing is also quite expensive for me.

“Well-organized interface”

Pros

Been a solid tool overall. The interface looks good, is simple to navigate and it works especially well for the emergency law matters I handle. It cuts out a lot of unnecessary work and makes the day-to-day process much more efficient.

Cons

Downloading documents feels more complex than it should be. Since that is one of the main things my team and I use this kind of software for, it ends up being a pretty significant drawback.