Last Updated
Overview
MessageBird Inbox software provides comprehensive customer service software, aiding in the orchestration of multi-channel support and automated marketing journeys. While the UI could be more intuitive with more customization options, its unrivaled infrastructure and high-speed delivery justify the initial investment. Overall, its strategic benefits make it a compelling choice for project handling.
MessageBird Inbox Specifications
- Live Chat
- Omnichannel Support
- CRM Integration
- Canned Responses
MessageBird Inbox Features
Build Customers
This feature utilizes AI-powered journeys that adapt dynamically to each customer's specific behavior and interactions. By orchestrating every touchpoint from the initial click to post-purchase advocacy, businesses can maximize engagement and conversion rates across the entire marketing platform, ensuring your business drives consistent revenue growth through personalization.
Actionable Data
The platform enables organizations to connect every data source into one intelligent, unified system for better decision-making. Users can create custom objects and model complete relationships within the data platform to build hyper-targeted segments that drive better marketing decisions, ensuring every customer signal is unified and current.
Repetitive Task Handling
Businesses can set up automated marketing campaigns that optimize, personalize, and improve themselves continuously without manual intervention. This marketing automation runs autonomously while you focus on growth, using AI to manage routine engagement across various channels like WhatsApp and SMS marketing to handle repetitive tasks effectively.
Customer Communication Ownership
This feature provides access to enterprise-scale infrastructure for reaching customers via email, SMS, WhatsApp, and beyond. The software ensures that communication channels are built for high deliverability and scale, providing a reliable foundation for global customer interactions and maintaining high performance while meeting global compliance standards.
Pros And Cons of MessageBird Inbox
Pros
Can copy and paste telephone numbers from a spreadsheet to avoid manual updates
Effective message sending; developer pack useful for integration
Summary information on usage is good
Cons
Issues finding saved templates after system updates
Poor export functionality; columns move and data analysis is difficult
MessageBird Inbox Reviews
Total 20 reviews
4
All reviews are from verified customers
Rating Distribution
5
Stars50%
4
Stars35%
3
Stars0%
2
Stars0%
1
Stars15%
Share your experience
Sandy V.
Computer Software, N/A employees
More than a year
“Unavailable support”
Pros
We've been using it for a few years to send automated SMS from our SaaS and for that basic use case it does the job without issues.
Cons
After integrating the omnichannel inbox, things became very frustrating because support has basically been unavailable. Since our SaaS needs to let users access that omnichannel inbox as well, we have to be part of the partnership program. We've applied multiple times and still haven't received any response. At this point, our development can't move forward because the partner program support is either extremely unresponsive or simply nonexistent.
Rating Distribution
Ease of use
1
Value for money
2
Customer Support
1
Functionality
1
Boris G.
Internet, N/A employees
Less than 6 months
“Buggy platform and poor support”
Pros
The pricing was appealing and during the trial the feature set looked promising on paper. Unfortunately, once we actually rolled it out, it completely fell apart.
Cons
The platform was full of bugs and simply didn't function the way it should. On top of that, support wasn't helpful at all when we tried to get the issues resolved. Emails were landing in spam and even SMS delivery was a problem.
Rating Distribution
Ease of use
3
Value for money
2
Customer Support
1
Functionality
1
Facundo T.
Financial Services, N/A employees
More than a year
“Account blocked without warning”
Pros
Honestly, there wasn't anything positive that stood out. The service felt average overall and the customer support was the worst I've ever dealt with.
Cons
Out of nowhere, they blocked our account without any notice or explanation. That immediately took down all the connected services and created a massive issue for our operations as well as for all of our customers.
Rating Distribution
Ease of use
1
Value for money
3
Customer Support
1
Functionality
1
Frequently Asked Questions
What other apps does MessageBird Inbox integrate with?
MessageBird Inbox integrates with a variety of systems and platforms, including ActiveCampaign, Airtable, Airwallex, Asana, and BambooHR.
Does MessageBird Inbox offer an API?
Yes, MessageBird Inbox offers a suite of APIs.
Who are the typical users of MessageBird Inbox?
MessageBird Inbox is suitable for a broad range of industries and sectors, including e-commerce, retail, information technology, financial services, leisure and travel, healthcare, and non-profit organizations.
What level of support does MessageBird Inbox offer?
MessageBird Inbox offers support via email.
What language does MessageBird Inbox support?
MessageBird Inbox is available in several languages such as English, German, French, Dutch, Italian etc.
What types of pricing plans does MessageBird Inbox offer?
MessageBird Inbox price options include an Enterprise plan with custom pricing, Monthly Targeted Contacts bundles that vary based on usage and region, and Pay-As-You-Go plans. Pay-As-You-Go pricing starts at $0 for email and flow invocations, $0.0058/$0.0075 for SMS/MMS, $0.001 for WhatsApp and other channels, $0.0005 per push notification, $0.003 for voice, and $0.11 for numbers. You can request a personalized MessageBird Inbox cost quote tailored to your business needs.
Does MessageBird Inbox have a mobile app?
There is no information available about a MessageBird Inbox mobile application.