Small Business, 11-50 employees
“Actually helps me with day to day stuff”
Pros
The information search tool delivers top notch and quite efficient results to me every time.
Cons
Honestly there is nothing I can think of that I dislike about it.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Utilities, 500+ employees
“Cut down IT tickets with automation”
Pros
Since bringing Moveworks on board we have seen our ticket volume drop by 50% over four years. The savings from our IT Service Desk alone have covered the cost of the Moveworks contract and we even saved extra! Getting started with them was super easy and their joint success programs keep us totally aligned.
Cons
We have faced some support challenges here and there but their leadership team has been great at jumping in and getting problems sorted quickly.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“Pretty solid”
Pros
I really like the new innovations they are constantly bringing to the table in this space.
Cons
Well I am really impressed by all the research and development they are actively working on. So no complaints
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Automation Consultation, 11-50 employees
“Excellent help from IT support”
Pros
Choosing to automate tasks with Moveworks has been one of the best decisions. Also I like their support team as they are very quick and always ready to help.
Cons
In really complicated cases I would say it might not always be the best solution out there.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Small Business, 11-50 employees
“Making work life better”
Pros
I love how they use AI in such a smart way to eliminate all the small everyday hassles that usually drain the energy out of IT teams.
Cons
Setting up and connecting it with our existing systems was not exactly simple as it took a lot of time and effort.
Rating Distribution
Ease of use
8
Value for money
7
Customer Support
8
Functionality
7
Research, 11-50 employees
“Reliable one”
Pros
It makes solving tickets way easier and is honestly proven really helpful for me in day to day work.
Cons
No complaints so far as everything has been working smoothly for me.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
10
Enterprise, 500+ employees
“Using it for years and is quite happy”
Pros
Well it helps us handle support tickets, search for information and automate workflows across the entire company.
Cons
It does take quite a bit of tweaking and adjusting to make sure it pulls up the right Knowledgebase articles as per my needs.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8
Enterprise, 500+ employees
“Truly a friend when you need one”
Pros
I would say this tech is made for professionals who actually need to apply practical solutions to real-world problems.
Cons
Nothing stands out as a problem yet as everything they promised has been delivered as I expected.
Rating Distribution
Ease of use
10
Value for money
10
Customer Support
10
Functionality
8
Small Business, 11-50 employees
“Support can get better”
Pros
The technical questions that pop up when someone joins a new company are now so easy to handle. Plus the AI prompts and suggestions are spot on and pretty relevant. After the simple onboarding, it is like a plug and play as no complicated setup needed. And instead of booking meetings with coworkers, employees just use Moveworks to get answers fast. In short it has become a regular go to and saves us a ton of time.
Cons
It is definitely not the easiest thing to plug into very technical businesses. As you really need to plan out the workflows first. Plus managing security and controlling sensitive queries can get tricky which makes it harder for me to manage access properly.
Rating Distribution
Ease of use
6
Value for money
6
Customer Support
6
Functionality
6
Enterprise, 500+ employees
“A smart tool”
Pros
I recently had some time to dive into the Moveworks AI Copilot and check out everything it can do. As an AI developer it was awesome seeing how it takes care of day to day IT support tasks so smoothly. Also it is a one stop solution that even non technical teams can easily roll out without needing much development work.
Cons
One challenge I noticed was the limited ability to customize some functions. But we are working with them to find workarounds, so it is manageable.
Rating Distribution
Ease of use
8
Value for money
8
Customer Support
8
Functionality
8